1 Reply Latest reply on Apr 14, 2018 8:47 PM by JJMack

    Photoshop CC2018 crashes every time I try to import brushes...

    DDar

      Hey everyone. I've been having a ton of headaches with PS CC 2018. First I was getting that issue where I couldn't actually use GPU acceleration with open CL enabled (I figured out that the issue there was that PS was trying to use my iGPU as well as my pair of GTX 780s. So disabling the iGPU altogether solved that problem.) But now I'm having an issue where PS straight up crashes while trying to import brushes when using the explorer. I can't figure out what on earth is causing it! It's super frustrating and all these issues are making me feel like this version of PS is just sort of a land mine... I really want to like it but I can't see myself sticking with it if it's constantly this unreliable...

       

      My system info is as follows:

      Adobe Photoshop Version: 19.0 20170929.r.165 2017/09/29: 1138933  x64

      Number of Launches: 2

      Operating System: Windows 8.1 64-bit

      Version: 8.1 6.3.9600.17415

      System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

      Physical processor count: 4

      Logical processor count: 8

      Processor speed: 3500 MHz

      Built-in memory: 16272 MB

      Free memory: 2 MB

      Memory available to Photoshop: 14434 MB

      Memory used by Photoshop: 85 %

      Surface Dial: Enabled.

      Alias Layers: Disabled.

      Modifier Palette: Enabled.

      Highbeam: Disabled.

      Image tile size: 1028K

      Image cache levels: 8

      Font Preview: Medium

      TextComposer: Latin

      OpenCL crashed on 4/14/2018 at 1:21:00 PM (Initializing OpenCL and OpenCL enabled features)

      Display: 1

      Display Bounds: top=0, left=0, bottom=1200, right=1920

      Display: 2

      Display Bounds: top=0, left=1920, bottom=1080, right=3840

      OpenGL Drawing: Enabled.

      OpenGL Allow Old GPUs: Not Detected.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      AIFCoreInitialized=1

      AIFOGLInitialized=1

      OGLContextCreated=1

      NumGLGPUs=1

      NumCLGPUs=2

      NumNativeGPUs=0

      glgpu[0].GLVersion="4.1"

      glgpu[0].IsIntegratedGLGPU=0

      glgpu[0].GLMemoryMB=3072

      glgpu[0].GLName="NVIDIA GeForce GTX 780"

      glgpu[0].GLVendor="NVIDIA Corporation"

      glgpu[0].GLVendorID=4318

      glgpu[0].GLDriverVersion="23.21.13.9135"

      glgpu[0].GLRectTextureSize=16384

      glgpu[0].GLRenderer="GeForce GTX 780/PCIe/SSE2"

      glgpu[0].GLRendererID=4100

      glgpu[0].HasGLNPOTSupport=1

      glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"

      glgpu[0].GLDriverDate="20180323000000.000000-000"

      glgpu[0].CanCompileProgramGLSL=1

      glgpu[0].GLFrameBufferOK=1

      glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

      glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

      glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

      glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

      glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

      glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

      clgpu[0].CLPlatformVersion="1.2"

      clgpu[0].CLDeviceVersion="1.2 CUDA"

      clgpu[0].IsIntegratedCLGPU=0

      clgpu[0].CLMemoryMB=3072

      clgpu[0].CLName="GeForce GTX 780"

      clgpu[0].CLVendor="NVIDIA Corporation"

      clgpu[0].CLVendorID=4318

      clgpu[0].CLDriverVersion="391.35"

      clgpu[0].CLBandwidth=2.15291e+11

      clgpu[0].CLCompute=1143.76

      clgpu[1].CLPlatformVersion="1.2"

      clgpu[1].CLDeviceVersion="1.2 CUDA"

      clgpu[1].IsIntegratedCLGPU=0

      clgpu[1].CLMemoryMB=3072

      clgpu[1].CLName="GeForce GTX 780"

      clgpu[1].CLVendor="NVIDIA Corporation"

      clgpu[1].CLVendorID=4318

      clgpu[1].CLDriverVersion="391.35"

      clgpu[1].CLBandwidth=2.14775e+11

      clgpu[1].CLCompute=1142.81

      License Type: Perpetual

      Serial number: 97078707851645827284

      GUIDBucket:

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

      Temporary file path: C:\Users\David\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        X:\, 2.73T, 901.6G free

        T:\, 232.9G, 232.5G free

        S:\, 55.9G, 55.7G free

        C:\, 238.1G, 75.4G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

       

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

         ACE.dll   ACE 2017/09/19-18:51:44   79.586793   79.586793

         AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

         AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

         AdobeOwl.dll   Adobe Owl   5.2.11  

         AdobePDFL.dll   PDFL 2017/09/01-01:08:01   79.239219   79.239219

         AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

         AdobeSVGAGM.dll   AdobeSVGAGM   79.586793   79.586793

         AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924

         AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924

         AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924

         adobe_caps.dll   Adobe CAPS   10,0,0,6  

         AGM.dll   AGM 2017/09/19-18:51:44   79.586793   79.586793

         ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  

         AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

         amtlib.dll   AMTEmu   10.0.0.3BuildVersion: 10.0; BuildDate: Thu Apr 21 2016 3:6:38)  

         ARE.dll   ARE 2017/09/19-18:51:44   79.586793   79.586793

         AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

         AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

         Bib.dll   BIB 2017/09/19-18:51:44   79.586793   79.586793

         BIBUtils.dll   BIBUtils 2017/09/19-18:51:44   79.586793   79.586793

         boost_date_time.dll   photoshopdva   11.1.0  

         boost_filesystem.dll   photoshopdva   11.1.0  

         boost_signals.dll   photoshopdva   11.1.0  

         boost_system.dll   photoshopdva   11.1.0  

         boost_threads.dll   photoshopdva   11.1.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

         CoolType.dll   CoolType 2017/09/19-18:51:44   79.586793   79.586793

         CRClient.dll   Adobe Crash Reporter Client DLL   1.6.1.0  

         dnssd.dll   Bonjour   3,0,0,2  

         dvaaudiodevice.dll   photoshopdva   11.1.0  

         dvacore.dll   photoshopdva   11.1.0  

         dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

         dvamarshal.dll   photoshopdva   11.1.0  

         dvamediatypes.dll   photoshopdva   11.1.0  

         dvametadata.dll   photoshopdva   11.1.0  

         dvametadataapi.dll   photoshopdva   11.1.0  

         dvametadataui.dll   photoshopdva   11.1.0  

         dvaplayer.dll   photoshopdva   11.1.0  

         dvatransport.dll   photoshopdva   11.1.0  

         dvaui.dll   photoshopdva   11.1.0  

         dvaunittesting.dll   photoshopdva   11.1.0  

         dynamiclink.dll   photoshopdva   11.1.0  

         ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1133690   81.1133690

         icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

         icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

         icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

         igestep30.dll   IGES Reader   9.3.0.113  

         imslib.dll   IMSLib DLL   10.0.0.22  

         JP2KLib.dll   JP2KLib 2017/08/23-01:11:25   79.267771   79.267771

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

         libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

         LogSession.dll   LogSession   7.4.1.60.45263  

         mediacoreif.dll   photoshopdva   11.1.0  

         MPS.dll   MPS 2017/09/01-01:08:01   79.586120   79.586120

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CC 2018   19.0  

         Plugin.dll   Adobe Photoshop CC 2018   19.0  

         PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.0.0  

         PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.0.0.55  

         PSArt.dll   Adobe Photoshop CC 2018   19.0  

         PSCloud.dll                                                   1.0.0.1  

         PSViews.dll   Adobe Photoshop CC 2018   19.0  

         SCCore.dll   ScCore 2017/08/31-12:13:14   81.1133690   81.1133690

         SVGRE.dll   SVGRE   79.586793   79.586793

         svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

         tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

         TfFontMgr.dll   FontMgr   9.3.0.113  

         TfKernel.dll   Kernel   9.3.0.113  

         TFKGEOM.dll   Kernel Geom   9.3.0.113  

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

         updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

         VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

         VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

         WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

         wu3d.dll   U3D Writer   9.3.0.113  

       

       

       

       

      Required plug-ins:

       

       

         3D Studio 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”

         Accented Edges 19.0 - from the file “Filter Gallery.8bf”

         Adaptive Wide Angle 19.0 - from the file “Adaptive Wide Angle.8bf”

         Angled Strokes 19.0 - from the file “Filter Gallery.8bf”

         Average 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Average.8bf”

         Bas Relief 19.0 - from the file “Filter Gallery.8bf”

         BMP 19.0 - from the file “Standard MultiPlugin.8bf”

         Camera Raw 10.0 - from the file “Camera Raw.8bi”

         Camera Raw Filter 10.0 - from the file “Camera Raw.8bi”

         Chalk && Charcoal 19.0 - from the file “Filter Gallery.8bf”

         Charcoal 19.0 - from the file “Filter Gallery.8bf”

         Chrome 19.0 - from the file “Filter Gallery.8bf”

         Cineon 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Cineon.8bi”

         Clouds 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Clouds.8bf”

         Collada 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”

         Color Halftone 19.0 - from the file “Standard MultiPlugin.8bf”

         Colored Pencil 19.0 - from the file “Filter Gallery.8bf”

         CompuServe GIF 19.0 - from the file “Standard MultiPlugin.8bf”

         Conté Crayon 19.0 - from the file “Filter Gallery.8bf”

         Craquelure 19.0 - from the file “Filter Gallery.8bf”

         Crop and Straighten Photos 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “CropPhotosAuto.8li”

         Crop and Straighten Photos Filter 19.0 - from the file “Standard MultiPlugin.8bf”

         Crosshatch 19.0 - from the file “Filter Gallery.8bf”

         Crystallize 19.0 - from the file “Standard MultiPlugin.8bf”

         Cutout 19.0 - from the file “Filter Gallery.8bf”

         Dark Strokes 19.0 - from the file “Filter Gallery.8bf”

         De-Interlace 19.0 - from the file “Standard MultiPlugin.8bf”

         Dicom 19.0 - from the file “Dicom.8bi”

         Difference Clouds 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Clouds.8bf”

         Diffuse Glow 19.0 - from the file “Filter Gallery.8bf”

         Displace 19.0 - from the file “Standard MultiPlugin.8bf”

         Dry Brush 19.0 - from the file “Filter Gallery.8bf”

         Eazel Acquire 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “EazelAcquire.8ba”

         Entropy 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”

         Export Color Lookup Tables 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Export3DLUT.8be”

         Extrude 19.0 - from the file “Standard MultiPlugin.8bf”

         FastCore Routines 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “FastCore.8bx”

         Fibers 19.0 - from the file “Standard MultiPlugin.8bf”

         Film Grain 19.0 - from the file “Filter Gallery.8bf”

         Filter Gallery 19.0 - from the file “Filter Gallery.8bf”

         Flash 3D 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”

         Fresco 19.0 - from the file “Filter Gallery.8bf”

         Glass 19.0 - from the file “Filter Gallery.8bf”

         Glowing Edges 19.0 - from the file “Filter Gallery.8bf”

         Google Earth 4 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”

         Grain 19.0 - from the file “Filter Gallery.8bf”

         Graphic Pen 19.0 - from the file “Filter Gallery.8bf”

         Halftone Pattern 19.0 - from the file “Filter Gallery.8bf”

         Halide Bottlenecks 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “HalideBottlenecks.8bx”

         HDRMergeUI 19.0 - from the file “HDRMergeUI.8bf”

         HSB/HSL 19.0 - from the file “Standard MultiPlugin.8bf”

         IFF Format 19.0 - from the file “Standard MultiPlugin.8bf”

         IGES 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”

         Ink Outlines 19.0 - from the file “Filter Gallery.8bf”

         JPEG 2000 19.0 - from the file “JPEG2000.8bi”

         Kurtosis 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”

         Lens Blur 19.0 - from the file “Lens Blur.8bf”

         Lens Correction 19.0 - from the file “Lens Correction.8bf”

         Lens Flare 19.0 - from the file “Standard MultiPlugin.8bf”

         Liquify 19.0 - from the file “Liquify.8bf”

         Matlab Operation 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “ChannelPort.8bf”

         Maximum 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”

         Mean 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”

         Measurement Core 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “MeasurementCore.8me”

         Median 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”

         Mezzotint 19.0 - from the file “Standard MultiPlugin.8bf”

         Minimum 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”

         MMXCore Routines 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “MMXCore.8bx”

         Mosaic Tiles 19.0 - from the file “Filter Gallery.8bf”

         Multiprocessor Support 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “MultiProcessor Support.8bx”

         Neon Glow 19.0 - from the file “Filter Gallery.8bf”

         Note Paper 19.0 - from the file “Filter Gallery.8bf”

         NTSC Colors 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “NTSC Colors.8bf”

         Ocean Ripple 19.0 - from the file “Filter Gallery.8bf”

         OpenEXR 19.0 - from the file “Standard MultiPlugin.8bf”

         Paint Daubs 19.0 - from the file “Filter Gallery.8bf”

         Palette Knife 19.0 - from the file “Filter Gallery.8bf”

         Patchwork 19.0 - from the file “Filter Gallery.8bf”

         Paths to Illustrator 19.0 - from the file “Standard MultiPlugin.8bf”

         PCX 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “PCX.8bi”

         Photocopy 19.0 - from the file “Filter Gallery.8bf”

         Photoshop 3D Engine 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Photoshop3DEngine.8bi”

         Photoshop Touch 19.0 - from the file “PSDX.8bi”

         Picture Package Filter 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “ChannelPort.8bf”

         Pinch 19.0 - from the file “Standard MultiPlugin.8bf”

         Pixar 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Pixar.8bi”

         Plaster 19.0 - from the file “Filter Gallery.8bf”

         Plastic Wrap 19.0 - from the file “Filter Gallery.8bf”

         PLY 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”

         Pointillize 19.0 - from the file “Standard MultiPlugin.8bf”

         Polar Coordinates 19.0 - from the file “Standard MultiPlugin.8bf”

         Portable Bit Map 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “PBM.8bi”

         Poster Edges 19.0 - from the file “Filter Gallery.8bf”

         PRC 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”

         Radial Blur 19.0 - from the file “Standard MultiPlugin.8bf”

         Radiance 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Radiance.8bi”

         Range 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”

         Render Color Lookup Grid 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Export3DLUT.8be”

         Reticulation 19.0 - from the file “Filter Gallery.8bf”

         Ripple 19.0 - from the file “Standard MultiPlugin.8bf”

         Rough Pastels 19.0 - from the file “Filter Gallery.8bf”

         Save for Web 19.0 - from the file “Save for Web.8be”

         ScriptingSupport 19.0 - from the file “ScriptingSupport.8li”

         Shake Reduction 19.0 - from the file “Shake Reduction.8bf”

         Shear 19.0 - from the file “Standard MultiPlugin.8bf”

         Skewness 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”

         Smart Blur 19.0 - from the file “Standard MultiPlugin.8bf”

         Smudge Stick 19.0 - from the file “Filter Gallery.8bf”

         Solarize 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Solarize.8bf”

         Spaces 19.0 - from the file “Spaces.8li”

         Spatter 19.0 - from the file “Filter Gallery.8bf”

         Spherize 19.0 - from the file “Standard MultiPlugin.8bf”

         Sponge 19.0 - from the file “Filter Gallery.8bf”

         Sprayed Strokes 19.0 - from the file “Filter Gallery.8bf”

         Stained Glass 19.0 - from the file “Filter Gallery.8bf”

         Stamp 19.0 - from the file “Filter Gallery.8bf”

         Standard Deviation 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”

         STL 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”

         Sumi-e 19.0 - from the file “Filter Gallery.8bf”

         Summation 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”

         Targa 19.0 - from the file “Standard MultiPlugin.8bf”

         Texturizer 19.0 - from the file “Filter Gallery.8bf”

         Tiles 19.0 - from the file “Standard MultiPlugin.8bf”

         Torn Edges 19.0 - from the file “Filter Gallery.8bf”

         Twirl 19.0 - from the file “Standard MultiPlugin.8bf”

         U3D 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”

         Underpainting 19.0 - from the file “Filter Gallery.8bf”

         Vanishing Point 19.0 - from the file “VanishingPoint.8bf”

         Variance 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”

         Virtual Reality Modeling Language | VRML 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”

         Water Paper 19.0 - from the file “Filter Gallery.8bf”

         Watercolor 19.0 - from the file “Filter Gallery.8bf”

         Wave 19.0 - from the file “Standard MultiPlugin.8bf”

         Wavefront|OBJ 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”

         WIA Support 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “WIASupport.8li”

         Wind 19.0 - from the file “Standard MultiPlugin.8bf”

         Wireless Bitmap 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “WBMP.8bi”

         ZigZag 19.0 - from the file “Standard MultiPlugin.8bf”

       

       

      Optional and third party plug-ins: NONE

       

       

       

       

      Duplicate and Disabled plug-ins: NONE

       

       

       

       

      Plug-ins that failed to load: NONE

       

       

      Extensions:

       

       

         com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

         com.adobe.inapp.purchase  2.11.27 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_11_27\purchase.html”

         New Document  2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.fnft\fnft.html”

         Libraries  2.11.27 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_11_27\index.html”

         Start  2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.start\index.html”

         Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

         Export As  3.0.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

         Export As  3.0.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

       

       

      Installed TWAIN devices: NONE

       

      ------------------------------------------------------------------------------------------ ----------------------------------------------------------------------

       

      And my crash report is as follows:

       

      <?xml version="1.0"?>

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20170929.r.165">

      <time year="2018" month="4" day="14" hour="16" minute="56" second="24"/>

      <user guid="e108f1d4-2cc2-4dfa-91f8-9af55c6e4efe"/>

      <system platform="Windows 8.1 Pro" osversion="6.3" osbuild="9600" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16272" machine="Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3500 MHz"/>

      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF9C263A709">

      <backtrace crashedThread="0">

      <thread index="0">

      <stackStatement index="0" address="0x00007FF9C263A709" symbolname="CoCreateInstance"/>

      <stackStatement index="1" address="0x00007FF9C2639B52" symbolname="StringFromGUID2"/>

      <stackStatement index="2" address="0x00007FF9C263A223" symbolname="StringFromGUID2"/>

      <stackStatement index="3" address="0x00007FF9C2DB296A" symbolname="SHBindToParent"/>

      <stackStatement index="4" address="0x00007FF9C2D43B48" symbolname="Ordinal866"/>

      <stackStatement index="5" address="0x00007FF9C2D4B028" symbolname="SHGetSetSettings"/>

      <stackStatement index="6" address="0x00007FF9C2D34475" symbolname="Ordinal905"/>

      <stackStatement index="7" address="0x00007FF9C2E27F17" symbolname="Ordinal817"/>

      <stackStatement index="8" address="0x00007FF9C2E27C58" symbolname="Ordinal817"/>

      <stackStatement index="9" address="0x00007FF9C2D97028" symbolname="SHCreateItemWithParent"/>

      <stackStatement index="10" address="0x00007FF9C2D3DEA6" symbolname="SHCreateDataObject"/>

      <stackStatement index="11" address="0x00007FF9C2D34DB5" symbolname="Ordinal905"/>

      <stackStatement index="12" address="0x00007FF9C2D34204" symbolname="ShellExecuteExW"/>

      <stackStatement index="13" address="0x00007FF9C2CB51C7" symbolname="SHCreateDefaultExtractIcon"/>

      <stackStatement index="14" address="0x00007FF9C2CB52A1" symbolname="SHCreateDefaultExtractIcon"/>

      <stackStatement index="15" address="0x00007FF9C2CB545D" symbolname="SHCreateDefaultExtractIcon"/>

      <stackStatement index="16" address="0x00007FF9C2EDBE04" symbolname="Ordinal702"/>

      <stackStatement index="17" address="0x00007FF9C320A2C3" symbolname="Ordinal262"/>

      <stackStatement index="18" address="0x00007FF9C30AB1CE" symbolname="Ordinal211"/>

      <stackStatement index="19" address="0x00007FF9C2CC7BD5" symbolname="Ordinal904"/>

      <stackStatement index="20" address="0x00007FF9C2CC4AD8" symbolname="Ordinal904"/>

      <stackStatement index="21" address="0x00007FF9C2CC52C0" symbolname="Ordinal904"/>

      <stackStatement index="22" address="0x00007FF9C2D8DE37" symbolname="Shell_GetCachedImageIndexW"/>

      <stackStatement index="23" address="0x00007FF9C2D8DD67" symbolname="Shell_GetCachedImageIndexW"/>

      <stackStatement index="24" address="0x00007FF9C2E32FFF" symbolname="Ordinal156"/>

      <stackStatement index="25" address="0x00007FF9C015142F" symbolname="DllCanUnloadNow"/>

      <stackStatement index="26" address="0x00007FF9C487B267" symbolname="RtlGetNtProductType"/>

      <stackStatement index="27" address="0x00007FF9C4898E75" symbolname="RtlFreeUnicodeString"/>

      <stackStatement index="28" address="0x00007FF9C42813D2" symbolname="BaseThreadInitThunk"/>

      <stackStatement index="29" address="0x00007FF9C48754F4" symbolname="RtlUserThreadStart"/>

      </thread>

      </backtrace>

      <registerSet>

      <register name="RAX" value="0x0000000000000000"/>

      <register name="RBX" value="0x00007FF9AA2BE1D0"/>

      <register name="RCX" value="0x000000AE587D1560"/>

      <register name="RDX" value="0x00007FF9AAA7F6D8"/>

      <register name="RSI" value="0x000000AE587D1570"/>

      <register name="RDI" value="0x0000000000000000"/>

      <register name="RSP" value="0x000000AE44C2BBE0"/>

      <register name="RBP" value="0x000000AE44C2BC50"/>

      <register name="RIP" value="0x00007FF9C263A709"/>

      <register name="EFL" value="0x0000000000010246"/>

      <register name="LastExceptionToRip" value="0x0000000000000000"/>

      <register name="LastExceptionFromRip" value="0x0000000000000000"/>

      </registerSet>

       

       

      <binaryImageSet>

      <binaryImage start="0x00007FF73B400000" end="0x00007FF747FFF000" path="adobe\Photoshop.exe"/>

      <binaryImage start="0x00007FF9C4860000" end="0x00007FF9C4A0D000" path="ntdll.dll"/>

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      <binaryImage start="0x00007FF9C1DD0000" end="0x00007FF9C1EE6000" path="KERNELBASE.dll"/>

      <binaryImage start="0x00007FF9BB970000" end="0x00007FF9BBB20000" path="GdiPlus.dll"/>

      <binaryImage start="0x00007FF9BB1D0000" end="0x00007FF9BB262000" path="mscms.dll"/>

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      <binaryImage start="0x00007FF9BB8E0000" end="0x00007FF9BB962000" path="winspool.drv"/>

      <binaryImage start="0x00007FF9B9690000" end="0x00007FF9B97BF000" path="adobe\AdbePM.dll"/>

      <binaryImage start="0x00007FF9BE300000" end="0x00007FF9BE343000" path="adobe\CRClient.dll"/>

      <binaryImage start="0x00007FF9AF040000" end="0x00007FF9AF126000" path="adobe\opencv_calib3d249.dll"/>

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      <binaryImage start="0x00007FF9A0F90000" end="0x00007FF9A1242000" path="adobe\opencv_imgproc249.dll"/>

      <binaryImage start="0x00007FF9A1D00000" end="0x00007FF9A1D6D000" path="adobe\opencv_video249.dll"/>

      <binaryImage start="0x000000005EC10000" end="0x000000005ED4F000" path="adobe\icucnv40.dll"/>

      <binaryImage start="0x00007FF9A0E80000" end="0x00007FF9A0F8D000" path="adobe\adobe_caps.dll"/>

      <binaryImage start="0x00007FF9A0E00000" end="0x00007FF9A0E7A000" path="adobe\VulcanControl.dll"/>

      <binaryImage start="0x00007FF9A0D60000" end="0x00007FF9A0DFA000" path="adobe\VulcanMessage5.dll"/>

      <binaryImage start="0x00007FF9A0BF0000" end="0x00007FF9A0D5D000" path="adobe\AdobeXMPFiles.dll"/>

      <binaryImage start="0x00007FF9B64F0000" end="0x00007FF9B6534000" path="adobe\tbb.dll"/>

      <binaryImage start="0x000000006A000000" end="0x000000006A964000" path="adobe\cg.dll"/>

      <binaryImage start="0x0000000000170000" end="0x00000000001E5000" path="adobe\cgGL.dll"/>

      <binaryImage start="0x00007FF9A0B80000" end="0x00007FF9A0BEC000" path="adobe\ahclient.dll"/>

      <binaryImage start="0x00007FF9BC2D0000" end="0x00007FF9BC2E7000" path="adobe\amtlib.dll"/>

      <binaryImage start="0x000000005EB20000" end="0x000000005EC0E000" path="adobe\AXEDOMCore.dll"/>

      <binaryImage start="0x00007FF99B710000" end="0x00007FF99BC1E000" path="adobe\MPS.dll"/>

      <binaryImage start="0x00007FF99B190000" end="0x00007FF99B70E000" path="adobe\PlugPlugOwl.dll"/>

      <binaryImage start="0x00007FF99AFE0000" end="0x00007FF99B190000" path="adobe\AdobeLinguistic.dll"/>

      <binaryImage start="0x00007FF9B2B40000" end="0x00007FF9B2B69000" path="adobe\CITThreading.dll"/>

      <binaryImage start="0x00007FF9A0AB0000" end="0x00007FF9A0B73000" path="adobe\ExtendScript.dll"/>

      <binaryImage start="0x00007FF99AF20000" end="0x00007FF99AFD6000" path="adobe\SCCore.dll"/>

      <binaryImage start="0x00007FF99AC90000" end="0x00007FF99AF1C000" path="adobe\AdobeOwl.dll"/>

      <binaryImage start="0x00007FF9A0A20000" end="0x00007FF9A0AAC000" path="adobe\manta.dll"/>

      <binaryImage start="0x000000005EB10000" end="0x000000005EB1F000" path="adobe\dnssd.dll"/>

      <binaryImage start="0x00007FF99ABF0000" end="0x00007FF99AC8C000" path="msvcp140.dll"/>

      <binaryImage start="0x00007FF99DDF0000" end="0x00007FF99DE06000" path="VCRUNTIME140.dll"/>

      <binaryImage start="0x00007FF99DDC0000" end="0x00007FF99DDC4000" path="api-ms-win-crt-runtime-l1-1-0.dll"/>

      <binaryImage start="0x00007FF99DDE0000" end="0x00007FF99DDE4000" path="api-ms-win-crt-string-l1-1-0.dll"/>

      <binaryImage start="0x00007FF99DDA0000" end="0x00007FF99DDA3000" path="api-ms-win-crt-heap-l1-1-0.dll"/>

      <binaryImage start="0x00007FF99DDB0000" end="0x00007FF99DDB4000" path="api-ms-win-crt-stdio-l1-1-0.dll"/>

      <binaryImage start="0x00007FF99DD80000" end="0x00007FF99DD83000" path="api-ms-win-crt-time-l1-1-0.dll"/>

      <binaryImage start="0x00007FF9BE2B0000" end="0x00007FF9BE2B3000" path="api-ms-win-crt-filesystem-l1-1-0.dll"/>

      <binaryImage start="0x00007FF9BC3E0000" end="0x00007FF9BC3E5000" path="api-ms-win-crt-math-l1-1-0.dll"/>

      <binaryImage start="0x00007FF99DDD0000" end="0x00007FF99DDD4000" path="api-ms-win-crt-convert-l1-1-0.dll"/>

      <binaryImage start="0x00007FF9BC3A0000" end="0x00007FF9BC3A3000" path="api-ms-win-crt-environment-l1-1-0.dll"/>

      <binaryImage start="0x00007FF99DD90000" end="0x00007FF99DD93000" path="api-ms-win-crt-utility-l1-1-0.dll"/>

      <binaryImage start="0x00007FF9BC2C0000" end="0x00007FF9BC2C3000" path="api-ms-win-crt-locale-l1-1-0.dll"/>

      <binaryImage start="0x00007FF9BC330000" end="0x00007FF9BC35E000" path="glu32.dll"/>

      <binaryImage start="0x00007FF9BF630000" end="0x00007FF9BF6B7000" path="dxgi.dll"/>

      <binaryImage start="0x00007FF9C4630000" end="0x00007FF9C46DA000" path="msvcrt.dll"/>

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      <binaryImage start="0x00007FF9A05E0000" end="0x00007FF9A0624000" path="adobe\tbbmalloc.dll"/>

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      <binaryImage start="0x000000AE4DB20000" end="0x000000AE4DDC5000" path="adobe\PSViews.dll"/>

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        • 1. Re: Photoshop CC2018 crashes every time I try to import brushes...
          JJMack Most Valuable Participant

          I do not know what to tell you to do.  It looks like you are using Windows 8.1 and CC 2018 version 19.0.    CC 2018 version 19.0 have many issues many have been Address in Updated to CC 2018. However in the first update for CC 2018  update toe version 19.1 Adobe fixed Adobe's Photoshop UI scaling issues.  Actually Microsoft and Adobe fixed the issues.  Microsoft add new features into Windows 10 Creators edition for Adobe to use in Photoshop.   Unfortunately your using an old version of Widows.  There are additional Updated to CC 2018 the current version  is version 19.1.3.    Updating CC 2018 might help but being that your using Windows 8.1 there may be issues with Photoshop 19.1.3 UI on Windows 8.1