2 Replies Latest reply on Apr 15, 2018 6:09 AM by davescm

    problem with windows ink

    makow60549219 Level 1

      hey everyone, as you might know, the most recent windows updates have affected a lot of users including myself

      i dont work with a Wacom tablet, but instead, a windows ink computer (HP Pavillion x360 15-br001la), which is still being affected by the same error

       

      so my question is, is there a way to fix it? cause i've seen a lot of things but nothing works for me, it kinda goes like this video, hope there is anyone that can help me

        • 2. Re: problem with windows ink
          davescm Adobe Community Professional

          Please search before posting. This has been answered many times in the last few days.

           

          The latest Microsoft Windows update (KB4093112)  has caused an issue with tablets and Photoshop.

           

          You can either - undo the update

           

          or

           

          Do the following  :

          1. Use notepad to create a text file and type in :

          UseSystemStylus 0

           

          2. Save the file as PSUserConfig.txt in the following location
          C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

           

          3. Go to the  tablet properties and uncheck "Use Windows Ink"

           

          4. Restart Photoshop

           

          That is it - all should now work well (you need to do all the above steps to retain pen pressure)

           

          or

           

          There is a third option if the above does not work on your tablet. Microsoft made this change intentionally and they have issued a way round it with registry change (see link below). However for  Photoshop and most tablets the PSUserConfig method works.

          https://support.microsoft.com/en-ca/help/4093112/windows-10-update-kb4093112

           

          Dave

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