1 Reply Latest reply on Apr 14, 2018 4:12 PM by davescm

    Bamboo Ink not working correctly with Photoshop CC??? Help Please!

    witheringroses

      I recently got the Lenovo Yoga 720, hybrid laptop/touch screen tablet, with the Bamboo Ink touch pen to match. Since I bought it, I have had NO problems with it. It's been absolutely amazing. I went to use my stylus again a few days ago, and ever since, I haven't been able to draw anything correctly. Whenever I open Photoshop and try to use my Bamboo Ink on it, it just scrolls the picture up and down. I noticed it will draw horizontal lines, but it won't draw vertically. I tried erasing, and using other tools, same thing. It just scrolls the picture around. I am not sure how to fix this... please is there someone who could help me fix this problem? or has dealt with the same thing, and found a way to fix it??

        • 1. Re: Bamboo Ink not working correctly with Photoshop CC??? Help Please!
          davescm Adobe Community Professional

          Please search before posting. This has been answered many times in the last few days.

           

          The latest Microsoft Windows update (KB4093112)  has caused an issue with tablets and Photoshop.

           

          You can either - undo the update

           

          or

           

          Do the following  :

          1. Use notepad to create a text file and type in :

          UseSystemStylus 0

           

          2. Save the file as PSUserConfig.txt in the following location
          C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

           

          3. Go to the  tablet properties and uncheck "Use Windows Ink"

           

          4. Restart Photoshop

           

          That is it - all should now work well (you need to do all the above steps to retain pen pressure)

           

          or

           

          There is a third option if the above does not work on your tablet. Microsoft made this change intentionally and they have issued a way round it with registry change (see link below). However for  Photoshop and most tablets the PSUserConfig method works.

          https://support.microsoft.com/en-ca/help/4093112/windows-10-update-kb4093112

           

           

           

          Dave