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What have you done for trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
Also check these out:
@c.pfaffenbichler I have followed all steps for trouble shoot font issues; updating, checking preview, searching for "the trouble fonts" to remove, didn't have any, tried FontTest, and still the spinning wheel remains.
@Ged TraynorI have restored preferences.
I have contacted Adobe and did the screen sharing, they downloaded the old version via Creative Cloud and the problem remains.