6 Replies Latest reply on Apr 20, 2018 9:06 AM by michael.hugh

    Can't digitally sign in DC, but can in DC Pro

    michael.hugh

      I have a PDF that is publicly available by the DOD that is required for some of our contract employees to fill out, digitally sign, and return.

       

      The problem is that each on that has a version of Acrobat Reader DC cannot sign it,  They click on the "sign" and it does not open the selection of certificates.

       

      on our versions of Acrobat DC Pro we have in the main office - we are able to click the field and select a signature.

       

      Why would this be happening and how can we fix it without purchasing 20 additional licenses for Pro that only need to be used for this one PDF?