5 Replies Latest reply on Apr 26, 2018 2:21 PM by Gary R. Smith

    Premiere Pro crashes on launch

    bjørnl54389996

      Hi

       

      Recently updated Premier Pro (12)- witch apparently was a huge mistake.

      Had issues with files made in the previous version being totally useless because images and graphics appearing in the wrong places along the timeline almost at random. Had my hopes up when installing an update this morning hoping it would fix this bug. Was instead "treated" with a worse issue:

       

      When trying to launch Premiere Pro the Application Manager tool starts for a few seconds then crashes, then relaunches premiere pro. This continues in an endless loop and I have to force quit the manager tool at a precise moment to get out of the loop.

       

      Is there a fix for this?

       

      Have tried uninstalling and reinstalling, rebooting and all the other usual first aid procedures I could think of...

       

      I now have build 12.1.1

      MacBook pro

        • 1. Re: Premiere Pro crashes on launch
          Vinay Dwivedi Adobe Employee

          Hi,

           

          The patch has been released and live now. This patch includes bug fix related to PNG's and crash.

           

          Bug fixes in Premiere Pro versions 12.1 and 12.1.1

           

          //Vinay

          • 2. Re: Premiere Pro crashes on launch
            aviomray Level 1

            Version 12.1.1 still fails to launch normally, you get the The Application Was Unable To Start Correctly(0xc0000005) error.

             

            Dell E6420 laptop; Win7 Enterprise 6.1.7601

            Latest NVIDEA drivers instralled.

             

            However, launching with the right-click option "Run with graphics processor - internal graphics": rather than the high performance NVIDEA option DOES work

            • 3. Re: Premiere Pro crashes on launch
              Vinay Dwivedi Adobe Employee

              Hi Ray,

               

              Unfortunately we are still looking into this issue and the fix today does not fix this one.

               

              Disabling or running application with Intel Graphics is only workaround as of now.

               

              //Vinay

              • 4. Re: Premiere Pro crashes on launch
                bjørnl54389996 Level 1

                Its good news that you've solved the issue with the png. Unfortunately have no way of enjoying this since my application still won't launch. I´m stuck in an endless loop with AAM and Premiere Pro crashing as described above.

                • 5. Re: Premiere Pro crashes on launch
                  Gary R. Smith

                  Any chance that what you are chasing will also address the crash in Premier Pro CC? I went to launch today and it crashed. Luckily my co-worker isn't as up-to-date as I am and we were able to get the job done using his version (which hasn't been updated).

                   

                  This is the dump I get:

                   

                  Problem signature:

                    Problem Event Name: APPCRASH

                    Application Name: Adobe Premiere Pro.exe

                    Application Version: 12.1.1.10

                    Application Timestamp: 5acd4021

                    Fault Module Name: ntdll.dll

                    Fault Module Version: 6.1.7601.24094

                    Fault Module Timestamp: 5abee643

                    Exception Code: c0000005

                    Exception Offset: 00000000000278cd

                    OS Version: 6.1.7601.2.1.0.256.48

                    Locale ID: 1033

                    Additional Information 1: 11f5

                    Additional Information 2: 11f5b8b60455707c4502a942797ff033

                    Additional Information 3: f95e

                    Additional Information 4: f95e5ca871d47f7ebd77c3e4cdede59f