We can confirm this behavior using adobe11.
Saving to a network share then closing adobe , if you try to delete or rename it says the file is in use . Does not happen on a local drive. Only affects redirected libraries or network shares.
This seemed to start on the 16th after the latest rounds of Microsoft updates.
Associated .pdf to nuance as well as ie and this issue does not occur. Switch back to adobe and the file stays open and locked requiring it to be killed on the file server side.
You are correct it‘s acrobat not adobe. I’ll edit it. I am well aware XI is not supported , however I was just confirming this behavior with another version as well.
As an update “acrobat dc” is giving the same issue.
The “we” that you are asking about are a few IT Techs testing different scenarios coming up with the same result. The problem seems to exist only when saving to a redirected library or share. Seems to work properly saving to a local disk. This problem seemed to start after the last round of Microsoft patches.
Thank you for your replies. We started having this issue back in late December. We've also uninstalled/reinstalled Adobe Acrobat DC.
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Are there any group policies which comes to affect after sometime when the user log-in into the machine?
Like some network policies or do you have a web security which could have an impact on network operations.
You may try whitelisting the network path as follow:
- Launch Acrobat.
- Click Edit>Preferences>Security(Enhanced) , choose Add Folder path.
- Relaunch Acrobat and try again, same for Adobe Reader.
Could you tell us more about your environment or you have a single machine experiencing this issue?
Also, I would suggest try exhaust above suggestion and let me know if that helps
Feel free to update the discussion.
I'm not aware of any group policies that trigger after a certain amount of time after a user logs in. I'll ask our network admin regarding any network policies that could cause my issue. Do you have any examples of a network policy that could cause this type of issue?
I checked the whitelist in Preferences -> Security (Enhanced) and unfortunately, I've already added those folders.
I really liked your idea about Adobe Reader, so I checked but the user doesn't have it installed. There is a chance that I uninstalled it a few months ago. Would remnants of Reader after it was uninstalled cause an issue like this?
There are only two machines that are having this issue. The only difference between the two computers is Adobe Acrobat Standard DC 2017 and Acrobat Standard XI. I'm aware that Standard XI is unsupported so I'm not going to put any effort on that user at this time. I'm not sure what else I can mention that I haven't already regarding the environment. Are there any specifics that you are interested in knowing?
I really appreciate the time you are taking to help with my issue. Thank you.
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Thank you, Will, for the swift response and for the information.
You are right, XI is declared as End of Support.
Is it possible, if you could install the latest version of Acrobat Pro trial on one of the affected machines, the trial can be used for a week: Download Pro or Standard versions of Acrobat DC | Non-subscription and let us know how it works.
At my end, the issue is not reproducible at all.
Also, I would suggest if you could collect process monitor logs: Download Acrobat and Reader Process Monitor Tool - Adobe Labs please read the instruction carefully how to collect logs and save logs.
Use Adobe Send to send us the logs: How to share a file using Adobe Document Cloud
I apologize for the delayed response, however, the user is out sick so I have been unable to run the monitor software. I will update this post once they get back.
Here are the files you requested. We found another issue. If the user opens a pdf, scrolls through it, then closes it, the pdf will now become locked and they are unable to delete/edit/move the file until the user reboots their computer.
The user is becoming increasingly frustrated that they are unable to move a pdf after they open then close it. I understand their frustration, but I am unable to provide them with an answer. I appreciate the effort you're taking in my plight.
As of today, the user still cannot access their files without rebooting or logging off/on. The current suggestion is to imitate the current scenario with another computer and determine if the issues persist. I do not currently have a similar computer so I cannot quite check that option. I will continue to work on this issue but I'm not hopeful that I'll find a solution.
Does this happen with non-Adobe products?
Have you checked for Malware and viruses?
No, this only happens with pdf files. Excel, Word, txt, or any other filetypes do not have this issue. We've used multiple virus scanners on the computer without finding any malware or viruses.
Thank you Karl for the suggestion, however, the preview pane has already been disabled.
Any news on this issue? I have several client sites with Adobe Acrobat 2017 Pro having the same exact issues.
I'm sorry, but there are no new updates on this issue. My users still have this issue. I have NOT tried to replace the computer yet, so that might fix the issue. It hasn't been approved so I'm limited on my options.
Save your money on replacing computers. This issue is a problem that Adobe needs to address but they have failed to do anything about it. We had the problem starting with Adobe Acrobat Pro X, continued to XI, DC, and now 2017. During that time, we have replaced ALL computers at two client locations but the problems continue. This only happens when they are accessing files off the network so there has to be something related to that that Adobe Acrobat developers need to investigate. Very frustrating that Adobe is not responding to this issue.
I agree with your statement as you can clearly search for similar people asking the same question I have since 2010.
In my opinion, Karl and the vast majority of people are correct. The issue is in regards to the preview pane, or more importantly, the effect of how Windows and Adobe Acrobat work and hold/lock files. Other common filetypes (docx, xlsx, txt, etc.) do not have these issues. I do not know which Acrobat process that continues to hold the file, or if some type of flag isn't changed so that Windows continues to hold that file. It doesn't make much sense to me.
Just wanted to speak up and add my voice to the complaints. I have this exact issue with one of our users.
same issue here, why has adobe not replied to this issue???
I'd like to add that I've had this absurred problem for ever, also. Over multiple versions on various machines. From what I've seen on my machines and in many other posts is not to do with the preview pane in Windows at all, especially as Mac users report the same issue. I've always had this issue with any PDF not strictly "local" on my machine - it's always been a file on a network volume, or a file synced with Google Drive. The Google Drive instance is perhaps most frustrating for me, as the file, strictly speaking, is local to my machine.
I could speculate the issue arises from Acrobat recognizing some operation is occuring with the file related to its content as it's being read to Drive or from Drive to validate or perform synchronization...
We are having this same exact issue. It's happened twice in two days. Tried everything to get the PDF to release and it finally will, but it's random. Checked all the network permissions and group policy, nothing is affecting it. Not only that but different pdfs in the same folder can be deleted without any problem, it's only the one that was recently opened that gets stuck. Adobe, please fix it!
I have worked for the Federal Courts for 25 years in IT and I have had this issue since Adobe X and now we are on the DC and my users constantly complain. I'll tell them to re-save it as another name or save to their hard drive. This sooooooo needs to be fixed. I can't believe it has gone on for this long with no fix. : (
I'm also having the issue. So annoying...
Are you including full points in the file (PDF) name your saving with? I had this problem saving files ending with dates like this:-
Example document 30.11.2018
Example document 30-11-2018
This happened to me saving PDFs for the first time from the web. However, once I had saved them to my computer and opened them to save again, for filing else where, I found I could use 'full points' towards the end of the document name!!
To summarise, If I saved the same document (PDF) from the web for the first time (not tried other sources) without the full points, saves fine. The issue may be due the full points at the end of files/documents being intended to tell the operating system, Windows/Mac etc, that its the end of the user document name and the file extension type follows (this tells the computer what type of file it is and what program will open it). For example:-
.pdf .jpg .tiff .eps .gif
You may not see the file extension type abbreviation, as you need to change the "document view" settings as an option to see them. Not sure I have explained myself well, but this cured my problem. Hope this helps someone!