LR classic 7.3 freezes when returning from hibernating

[DonRoberto]

Hi all,

since update to LR classic CC 7.3 the program freezes each time the computer returns from hibernating.

I already switched off the GPU support after updating the driver didn't help, no change.

Anyone an idea?

config

Windows 10 Pro x64 1709

I7-4790, 16GB RAM, NVIDIA GTX960 (driver version 391.35)

LR system report (sorry for working in German):

Lightroom Classic-Version: 7.3 [ 1164630 ]

Lizenz: Creative Cloud

Spracheinstellung: de

Betriebssystem: Windows 10 - Business Edition

Version: 10.0.16299

Anwendungsarchitektur: x64

Systemarchitektur: x64

Anzahl logischer Prozessoren: 8

Prozessorgeschwindigkeit: 3,5 GHz

Integrierter Speicher: 16325,5 MB

Für Lightroom verfügbarer phys. Speicher: 16325,5 MB

Von Lightroom verwendeter phys. Speicher: 663,7 MB (4,0%)

Von Lightroom verwendeter virtueller Speicher: 2300,1 MB

Anzahl GDI-Objekte: 727

Anzahl BENUTZER-Objekte: 2637

Anzahl Prozess-Handles: 1825

Cache-Speichergröße: 331,8MB

Interne Camera Raw-Version: 933

Maximale Anzahl Threads, die Camera Raw verwendet: 5

Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2

Virtueller Speicher in Camera Raw: 346MB / 8162MB (4%)

Physischer Speicher in Camera Raw: 347MB / 16325MB (2%)

DPI-Einstellung des Systems: 120 DPI

Desktop-Komposition aktiviert: Ja

Monitore/Anzeigegeräte: 1) 2560x1440

Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:

DirectX: NVIDIA GeForce GTX 960 (23.21.13.9135)

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic CC

Bibliothekspfad: L:\Lightroom Catalog\Lightroom Catalog.lrcat     (SSD)

Einstellungen-Ordner: F:\Users\Rob\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:

1) 500px

2) AdobeStock

3) Canon Easy-PhotoPrint Pro

4) Canon Tether-Zusatzmodul

5) Export to Photomatix Pro

6) Facebook

7) Flickr

8) HDR Efex Pro 2

9) LRT Export 4

10) Nikon Tether-Zusatzmodul

11) PicDrop FTP Upload

12) SHARPEN projects professional

13) Show Focus Points

[Sahil.Chawla]

Hi DonRoberto,

We're sorry to hear about this, could you please try creating a new user account with admin rights temporarily and test Photoshop on that account and let us know if it still freezes after returning from hibernation?

Regards,

Sahil

[DonRoberto]

Hi Sahil,

sorry for the delay. The account I'm using has admin rights. LR freezes each time the computer returns from hibernation - independent from the module I'm in. in most cases it's library but also development. Window header shows "Lightroom Catalog - Adobe Photoshop Lightroom Classic - Library (no response)" and the only action I can take is to click the highlighted red "Close" in the right corner. Returns the following: "Adobe Lightroom Classic doesn't react. If you close the program you may lose information. -> close program -> wait for an answer".

With which data I can support you?

Regards,

Robert

[pete424]

I am having a similar issue. My CPU never sleeps but my monitor goes dark after 20 minutes. When I'm working I have Bridge, Lightroom CC Classic and Photoshop open. If I'm away from my machine over the twenty minutes, LR freezes. The only thing I can do is CAD out and re-start the program. I am in the Develop module and I am operating as an Admin. My machine is a i9-7980xe, 128 gigs of RAM and my GPH is an Nvidia TitanXp. My main system drive is a Samsung 960 PRO 2TB and my monitor is a Philips 43" 4K monitor running at  3840x2160. Hardware should not be an issue. Let me know...

[DonRoberto · Accepted solution]

Hi all,

just received a mail from the lightroom queen where she state that this issue may be caused by an external drive falling asleep.

Read the full text:

https://mailchi.mp/lightroomqueen/lightroom-news-gdpr?e=f3620c137c

[pete424]

Thank you DonRoberto! This fixed my issue! I was leaving my CF card in the reader after it had been ejected.