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Preset tools switching inconsistent behavior with cintiq

New Here ,
Apr 19, 2018 Apr 19, 2018

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Hello,

This is a problem that I have trouble solving in photoshop.

On Photoshop CC 2018, when I change the brush with preset tools my stylus react like a mouse wheel.

I tried with various versions and the problem doesn't appear on photoshop CC2017.

I am using a cintiq HD 24 on a Windows 10 computer (Intel Corei7/Nvidia GTX960).

Thank you for your help.

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correct answers 1 Correct answer

Community Expert , Apr 20, 2018 Apr 20, 2018

Do you mean that the stylus is moving the canvas?  If so, then it is a common problem caused by a Windows 10 update, and there are a lot  of threads about it if you have a look round the forum.

I am not sure, because I have not seen the feedback, but if you are using Windows Ink, you might might be able to fix it by moving to the WinTab API.  If you turn off Windows Ink in the Wacom Properties and the issue goes away, then you'll have lost pressure sensitivity.

Follow the instructions in the link

...

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Community Expert ,
Apr 20, 2018 Apr 20, 2018

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Do you mean that the stylus is moving the canvas?  If so, then it is a common problem caused by a Windows 10 update, and there are a lot  of threads about it if you have a look round the forum.

I am not sure, because I have not seen the feedback, but if you are using Windows Ink, you might might be able to fix it by moving to the WinTab API.  If you turn off Windows Ink in the Wacom Properties and the issue goes away, then you'll have lost pressure sensitivity.

Follow the instructions in the link below to use WinTab, but obviously change the  file location to reflect CC2018

Tablet support for Photoshop on Windows 8

It would be useful if you let us know if it worked, so we can help other people down the road.

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New Here ,
Apr 21, 2018 Apr 21, 2018

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Thank you, it solved the issue!!

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