Adobe acrobat XI Standar crashing at startup

Report · Apr 19, 2018

Hi Team

Kindly please advise if there was ever a solution on the start-up crash on Adobe Acrobat Standard with perpetual licence?

Report · Apr 20, 2018

reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0

Report · Apr 20, 2018

Thanks for the response.

It does not seem to resolve my issue. By the way this is still happening even after using the Cleanup tool and a clean install.

Still trying things....

Report · Apr 20, 2018

if you do a reinstall, do it thoroughly:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Report · Apr 20, 2018

This is not a subscription but a standalone perpetual licence copy. CC was never installed on the box unless it gets installed with the acrobat install.. I have even remove Reader XI with the cleanup tool just in case something's conflicting.

Report · Apr 24, 2018

Hi All

Anyone has a suggestion. My adobe still does not start. Splash came up once after clean install and abruptly closed. The task manager shows the *.exe then closes within seconds.

Report · Apr 25, 2018

uninstall all reader and acrobat versions

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

suspend all av/antimalware etc

re-nstall acrobat xi

right click the exe>click 'run as administrator'.

Report · Apr 25, 2018

Hi kglad.

Thanks for the reply. I followed your suggestion with no success. I removed the antivirus completely and disabled windows defender. Ran acrobat.exe as Admin... Splash screen came up then closed immediately.

Report · Apr 25, 2018

restart in safe mode

before doing anything else, restart acrobat

if it opens, there's some startup program causing the problem.

if it fails again, you have a conflict with something key to your os (eg, ms c++) or an incompatible os.

Report · Apr 25, 2018

No luck!

Let me check windows updates recently uninstalled

Report · Apr 25, 2018

what's your os?

Report · Apr 25, 2018

Windows Server 2008 R2

Report · Apr 25, 2018

that should be compatible.

you could try adobe support but they don't have to help because that's a non-current version: using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

and, if you're desperate, you could do a clean install or your os and try installing.

Report · Apr 25, 2018

I don't see MS Visual Basic C++ 2010 Redist x64 x86 (KB2890375 and KB2565063) in installed updates

Report · Apr 25, 2018

Visual C++ runtime error when installing Acrobat XI or Acrobat DC on Windows

Report · Apr 26, 2018

amt3.log file output

2018-04-26 12:10:47 [5128] PCDService: PCD Service in non-threaded mode
2018-04-26 12:10:47 [5128] AMT: AMTGetCurrentLicensedLocales Started
2018-04-26 12:10:47 [5128] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.360321).
2018-04-26 12:10:47 [5128] SLCoreService: Service construction took 0.2 ms and succeed.
2018-04-26 12:10:47 [5128] SLCoreService: Syncing to license store...
2018-04-26 12:10:47 [5128] SLCoreService: Found client mkey.
2018-04-26 12:10:47 [5128] SLCoreService: Loading license references...
2018-04-26 12:10:47 [5128] SLCoreService: Found 0 license file(s)
2018-04-26 12:10:47 [5128] SLCoreService: License store synchronization took 100.5 ms and succeed.
2018-04-26 12:10:47 [5128] SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.360321).
2018-04-26 12:10:47 [5128] SLCoreService: Service destruction took 0.9 ms and succeed.
2018-04-26 12:10:47 [5128] AMT: No locales returned by LSCheck
2018-04-26 12:10:47 [5128] AMT: AMTGetCurrentLicensedLocales Completed
2018-04-26 12:10:47 [5128] performance: AMTGetCurrentLicenseState took 129.660538 ms
2018-04-26 12:10:47 [5128] AMT: START SESSION, library version 6.2.0.48,6.2
2018-04-26 12:10:47 [5128] AMT: Initializing C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\
2018-04-26 12:10:47 [5128] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2018-04-26 12:10:47 [5128] AMT: Virtualization Turned off
2018-04-26 12:10:47 [5128] performance: AMTPreObtainProductLicense took 0.187384 ms
2018-04-26 12:10:47 [5128] AMT: RW check key updated !
2018-04-26 12:10:47 [5128] AMT: App Product Locale [0] = en_US
2018-04-26 12:10:47 [5128] AMT: App Product Locale [1] = cs_CZ
2018-04-26 12:10:47 [5128] AMT: App Product Locale [2] = da_DK
2018-04-26 12:10:47 [5128] AMT: App Product Locale [3] = de_DE
2018-04-26 12:10:47 [5128] AMT: App Product Locale [4] = es_ES
2018-04-26 12:10:47 [5128] AMT: App Product Locale [5] = fi_FI
2018-04-26 12:10:47 [5128] AMT: App Product Locale [6] = fr_FR
2018-04-26 12:10:47 [5128] AMT: App Product Locale [7] = hr_HR
2018-04-26 12:10:47 [5128] AMT: App Product Locale [8] = hu_HU
2018-04-26 12:10:47 [5128] AMT: App Product Locale [9] = it_IT
2018-04-26 12:10:47 [5128] AMT: App Product Locale [10] = ja_JP
2018-04-26 12:10:47 [5128] AMT: App Product Locale [11] = ko_KR
2018-04-26 12:10:47 [5128] AMT: App Product Locale [12] = nb_NO
2018-04-26 12:10:47 [5128] AMT: App Product Locale [13] = nl_NL
2018-04-26 12:10:47 [5128] AMT: App Product Locale [14] = pl_PL
2018-04-26 12:10:47 [5128] AMT: App Product Locale [15] = pt_BR
2018-04-26 12:10:47 [5128] AMT: App Product Locale [16] = ro_RO
2018-04-26 12:10:47 [5128] AMT: App Product Locale [17] = ru_RU
2018-04-26 12:10:47 [5128] AMT: App Product Locale [18] = sk_SK
2018-04-26 12:10:47 [5128] AMT: App Product Locale [19] = sl_SI
2018-04-26 12:10:47 [5128] AMT: App Product Locale [20] = sv_SE
2018-04-26 12:10:47 [5128] AMT: App Product Locale [21] = tr_TR
2018-04-26 12:10:47 [5128] AMT: App Product Locale [22] = uk_UA
2018-04-26 12:10:47 [5128] AMT: App Product Locale [23] = zh_CN
2018-04-26 12:10:47 [5128] AMT: App Product Locale [24] = zh_TW
2018-04-26 12:10:47 [5128] AMT: App Product Locale [25] = fr_MA
2018-04-26 12:10:47 [5128] AMT: App Product Locale [26] = en_AE
2018-04-26 12:10:47 [5128] AMT: App Product Locale [27] = en_IL
2018-04-26 12:10:47 [5128] config: Loading configuration for C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\AMT\application.xml
2018-04-26 12:10:47 [5128] config: Found payload code {AC76BA86-1033-FFFF-BA7E-000000000006}
2018-04-26 12:10:47 [5128] PCDService: found driver code {AC76BA86-1033-FFFF-BA7E-000000000006}
2018-04-26 12:10:47 [5128] config: config: Host app was installed, using installed license configuration.
2018-04-26 12:10:47 [5128] PCDService: No value for key [FLMap] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] config: Setting current license to the driver at startup because no mapping was found.
2018-04-26 12:10:47 [5128] config: Setting current license to V6{}AcrobatStd-AS2-Win-GM [ALL]
2018-04-26 12:10:47 [5128] config: payload code: {AC76BA86-1033-FFFF-BA7E-000000000006}
2018-04-26 12:10:47 [5128] config: driver payload code: {AC76BA86-1033-FFFF-BA7E-000000000006}
2018-04-26 12:10:47 [5128] config: driver licensing code: V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] config: current licensing code: V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] config: current locale code: ALL
2018-04-26 12:10:47 [5128] config: Done loading configuration
2018-04-26 12:10:47 [5128] config: Setting insalled locales
2018-04-26 12:10:47 [5128] config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
2018-04-26 12:10:47 [5128] AMT: Installed Locale [0] = ar_AE
2018-04-26 12:10:47 [5128] AMT: Installed Locale [1] = cs_CZ
2018-04-26 12:10:47 [5128] AMT: Installed Locale [2] = da_DK
2018-04-26 12:10:47 [5128] AMT: Installed Locale [3] = de_DE
2018-04-26 12:10:47 [5128] AMT: Installed Locale [4] = el_GR
2018-04-26 12:10:47 [5128] AMT: Installed Locale [5] = en_AE
2018-04-26 12:10:47 [5128] AMT: Installed Locale [6] = en_INT
2018-04-26 12:10:47 [5128] AMT: Installed Locale [7] = en_US
2018-04-26 12:10:47 [5128] AMT: Installed Locale [8] = es_ES
2018-04-26 12:10:47 [5128] AMT: Installed Locale [9] = es_ES
2018-04-26 12:10:47 [5128] AMT: Installed Locale [10] = fi_FI
2018-04-26 12:10:47 [5128] AMT: Installed Locale [11] = fr_FR
2018-04-26 12:10:47 [5128] AMT: Installed Locale [12] = fr_FR
2018-04-26 12:10:47 [5128] AMT: Installed Locale [13] = fr_FR
2018-04-26 12:10:47 [5128] AMT: Installed Locale [14] = he_IL
2018-04-26 12:10:47 [5128] AMT: Installed Locale [15] = hr_HR
2018-04-26 12:10:47 [5128] AMT: Installed Locale [16] = hu_HU
2018-04-26 12:10:47 [5128] AMT: Installed Locale [17] = it_IT
2018-04-26 12:10:47 [5128] AMT: Installed Locale [18] = ja_JP
2018-04-26 12:10:47 [5128] AMT: Installed Locale [19] = ko_KR
2018-04-26 12:10:47 [5128] AMT: Installed Locale [20] = nl_NL
2018-04-26 12:10:47 [5128] AMT: Installed Locale [21] = no_NO
2018-04-26 12:10:47 [5128] AMT: Installed Locale [22] = pl_PL
2018-04-26 12:10:47 [5128] AMT: Installed Locale [23] = pt_BR
2018-04-26 12:10:47 [5128] AMT: Installed Locale [24] = pt_PT
2018-04-26 12:10:47 [5128] AMT: Installed Locale [25] = ru_RU
2018-04-26 12:10:47 [5128] AMT: Installed Locale [26] = sk_SK
2018-04-26 12:10:47 [5128] AMT: Installed Locale [27] = sv_SE
2018-04-26 12:10:47 [5128] AMT: Installed Locale [28] = th_TH
2018-04-26 12:10:47 [5128] AMT: Installed Locale [29] = vi_VN
2018-04-26 12:10:47 [5128] AMT: Installed Locale [30] = zh_CN
2018-04-26 12:10:47 [5128] AMT: Installed Locale [31] = zh_TW
2018-04-26 12:10:47 [5128] AMT: Installed Locale [32] = tr_TR
2018-04-26 12:10:47 [5128] AMT: Installed Locale [33] = uk_UA
2018-04-26 12:10:47 [5128] AMT: Installed Locale [34] = ro_RO
2018-04-26 12:10:47 [5128] AMT: Installed Locale [35] = en_US
2018-04-26 12:10:47 [5128] AMT: Installed Locale [36] = nb_NO
2018-04-26 12:10:47 [5128] AMT: Installed Locale [37] = fr_MA
2018-04-26 12:10:47 [5128] AMT: Installed Locale [38] = en_IL
2018-04-26 12:10:47 [5128] AMT: Installed Locale [39] = sl_SI
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [0] = en_US
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [1] = cs_CZ
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [2] = da_DK
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [3] = de_DE
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [4] = es_ES
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [5] = fi_FI
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [6] = fr_FR
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [7] = hr_HR
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [8] = hu_HU
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [9] = it_IT
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [10] = ja_JP
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [11] = ko_KR
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [12] = nb_NO
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [13] = nl_NL
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [14] = pl_PL
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [15] = pt_BR
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [16] = ro_RO
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [17] = ru_RU
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [18] = sk_SK
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [19] = sl_SI
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [20] = sv_SE
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [21] = tr_TR
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [22] = uk_UA
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [23] = zh_CN
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [24] = zh_TW
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [25] = fr_MA
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [26] = en_AE
2018-04-26 12:10:47 [5128] AMT: Reordered Locale [27] = en_IL
2018-04-26 12:10:47 [5128] AMT: config: Finding license info for payload: {AC76BA86-1033-FFFF-BA7E-000000000006}
2018-04-26 12:10:47 [5128] AMT: config: PayloadCode: {AC76BA86-1033-FFFF-BA7E-000000000006}
2018-04-26 12:10:47 [5128] AMT: config: Driver PayloadCode: {AC76BA86-1033-FFFF-BA7E-000000000006}
2018-04-26 12:10:47 [5128] AMT: config: Installed LicensingCode: V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [BridgeTalkCode] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [BridgeTalkCode] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [V6{}AcrobatStd-AS2-Win-GM] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [EULA] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [Registration] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [Registration] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [Growl] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [Growl] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [EULAForPassive] in hive [V6{}AcrobatStd-AS2-Win-GM] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [EULAForPassive] in hive [V6{}AcrobatStd-AS2-Win-GM] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] AMT: config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.
2018-04-26 12:10:47 [5128] PCDService: No value for key [SuiteFeatureCount] in hive [V6{}AcrobatStd-AS2-Win-GM] in master : 10
2018-04-26 12:10:47 [5128] AMT: Application can be serialized (Non Passive App).
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}en_US] in cache : 519
2018-04-26 12:10:47 [5128] config: No en_US licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] config: No ALL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [CacheStatus] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] config: No ALL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: Failed to get enigma data from hive : 519
2018-04-26 12:10:47 [5128] PCDService: No value for key [ExpirationDate] in hive [V6{}AcrobatStd-AS2-Win-GM] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [LineCV 6] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] PCDService: No value for key [LineCV 7] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] AMT: First launch (serial [91018701990082318365]).
2018-04-26 12:10:47 [5128] AMT: Application state initialized. Obtaining Product License.
2018-04-26 12:10:47 [5128] AMT: Obtaining client features from cache.
2018-04-26 12:10:47 [5128] AMT: Obtaining client product info from cache.
2018-04-26 12:10:47 [5128] PCDService: No value for key [ExpirationDate] in hive [V6{}AcrobatStd-AS2-Win-GM] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [ENABLE_GUEST] in hive [V6{}AcrobatStd-AS2-Win-GM] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [ExpirationDate] in hive [V6{}AcrobatStd-AS2-Win-GM] in master : 10
2018-04-26 12:10:47 [5128] AMT: Forcing first launch workflow because product is not licensed from previous launch.
2018-04-26 12:10:47 [5128] AMT: AMT: Obtaining Product License.
2018-04-26 12:10:47 [5128] AMT: Launch Workflow not yet done in foreground in this session.
2018-04-26 12:10:47 [5128] AMT: Starting First Launch Workflow
2018-04-26 12:10:47 [5128] AMT: Running in PROV_APP
2018-04-26 12:10:47 [5128] PCDService: No value for key [EULADelay] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [EULADelay] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [MediaTag] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] config: No media tag found for payload {AC76BA86-1033-FFFF-BA7E-000000000006}
2018-04-26 12:10:47 [5128] config: Using default media policy RET
2018-04-26 12:10:47 [5128] PCDService: Failed to read value for key [EULA_ACCEPTED] in hive [V6{}AcrobatStd-AS2-Win-GM] from cache : 769
2018-04-26 12:10:47 [5128] PCDService: Failed to read value for key [EULA_PHASE] in hive [V6{}AcrobatStd-AS2-Win-GM] from cache : 769
2018-04-26 12:10:47 [5128] AMT: Starting ALM workflow.
2018-04-26 12:10:47 [5128] AMT: Initializing ALM for serialized activation.
2018-04-26 12:10:47 [5128] ALMService: Initializing as licensed app
2018-04-26 12:10:47 [5128] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2018-04-26 12:10:47 [5128] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.360321).
2018-04-26 12:10:47 [5128] SLCoreService: Service construction took 0.0 ms and succeed.
2018-04-26 12:10:47 [5128] ALM: _info_: LEID passed V6{}AcrobatStd-AS2-Win-GM is used to configure SLCore = 0
2018-04-26 12:10:47 [5128] ALM: _info_: Host app is Licensable App
2018-04-26 12:10:47 [5128] ALM: _info_: Got DOM List from FA_Set
2018-04-26 12:10:47 [5128] ALM: _info_: Found LEID V6{}AcrobatStd-AS2-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\AMT
2018-04-26 12:10:47 [5128] ALM: _info_: Found LEID V6{}AcrobatStd-AS2-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\AMT
2018-04-26 12:10:47 [5128] PCDService: No value for key [MediaTag] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] config: No media tag found for payload {AC76BA86-1033-FFFF-BA7E-000000000006}
2018-04-26 12:10:47 [5128] config: Using default media policy RET
2018-04-26 12:10:47 [5128] ALM: _info_: MediaTagPolicy is RET
2018-04-26 12:10:47 [5128] ALM: _info_: Canonical LEID is V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] ALM: _info_: Driver LEID is V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] ALM: _info_: Trial is disabled
2018-04-26 12:10:47 [5128] AMT: Performing ALM silent license verification.
2018-04-26 12:10:47 [5128] ALM: _info_: Validate license at Pre-Chrome time
2018-04-26 12:10:47 [5128] ALM: _info_: Searching license for locale en_US ...
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}en_US] in cache : 519
2018-04-26 12:10:47 [5128] config: No en_US licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] config: No ALL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] ALM: _info_: Found no existing serialization
2018-04-26 12:10:47 [5128] ALM: _info_: Searching serial number for all possible LEIDs ...
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}en_US] in cache : 519
2018-04-26 12:10:47 [5128] config: No en_US licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] config: No ALL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}en_US] in cache : 519
2018-04-26 12:10:47 [5128] config: No en_US licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] config: No ALL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] ALM: _info_: Found no serial number
2018-04-26 12:10:47 [5128] ALM: _info_: Checking for Suites' SNs before updating to trial SN
2018-04-26 12:10:47 [5128] ALM: _info_: Checking SN for en_AE
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}en_AE] in cache : 519
2018-04-26 12:10:47 [5128] config: No en_AE licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] config: No ALL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] ALM: _info_: Found no existing serialization
2018-04-26 12:10:47 [5128] ALM: _info_: Searching serial number for all possible LEIDs ...
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}en_AE] in cache : 519
2018-04-26 12:10:47 [5128] config: No en_AE licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] config: No ALL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}en_AE] in cache : 519
2018-04-26 12:10:47 [5128] config: No en_AE licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] config: No ALL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] ALM: _info_: Found no serial number
2018-04-26 12:10:47 [5128] ALM: _info_: Checking SN for en_INT
2018-04-26 12:10:47 [5128] PCDService: Failed to read value for key [FLMap] in hive [V6{}AcrobatStd-AS2-Win-GM{|}en_INT] from cache : 769
2018-04-26 12:10:47 [5128] ALM: _info_: Found no existing serialization
2018-04-26 12:10:47 [5128] ALM: _info_: Searching serial number for all possible LEIDs ...
2018-04-26 12:10:47 [5128] PCDService: Failed to read value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}en_INT] from cache : 769
2018-04-26 12:10:47 [5128] config: No en_INT licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] config: No ALL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: Failed to read value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}en_INT] from cache : 769
2018-04-26 12:10:47 [5128] config: No en_INT licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] config: No ALL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] ALM: _info_: Found no serial number
2018-04-26 12:10:47 [5128] ALM: _info_: Checking SN for en_IL
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}en_IL] in cache : 519
2018-04-26 12:10:47 [5128] config: No en_IL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] config: No ALL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] ALM: _info_: Found no existing serialization
2018-04-26 12:10:47 [5128] ALM: _info_: Searching serial number for all possible LEIDs ...
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}en_IL] in cache : 519
2018-04-26 12:10:47 [5128] config: No en_IL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] config: No ALL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}en_IL] in cache : 519
2018-04-26 12:10:47 [5128] config: No en_IL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: No value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM{|}ALL] in cache : 519
2018-04-26 12:10:47 [5128] config: No ALL licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] ALM: _info_: Found no serial number
2018-04-26 12:10:47 [5128] ALM: _info_: This is the most preferred locale, check trial license
2018-04-26 12:10:47 [5128] PCDService: Failed to get enigma data from hive : 519
2018-04-26 12:10:47 [5128] PCDService: Failed to get enigma data from hive : 519
2018-04-26 12:10:47 [5128] ALM: _info_: Fail to validate serial number (flag = 0x1)
2018-04-26 12:10:47 [5128] SLCoreService: Syncing to license store...
2018-04-26 12:10:47 [5128] SLCoreService: Found client mkey.
2018-04-26 12:10:47 [5128] SLCoreService: Loading license references...
2018-04-26 12:10:47 [5128] SLCoreService: Found 0 license file(s)
2018-04-26 12:10:47 [5128] SLCoreService: License store synchronization took 47.3 ms and succeed.
2018-04-26 12:10:47 [5128] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2018-04-26 12:10:47 [5128] SLCoreService: Could not find license from which to get user data
2018-04-26 12:10:47 [5128] PCDService: Failed to read value for key [CacheStatus] in hive [V6{}AcrobatStd-AS2-Win-GM] from cache : 769
2018-04-26 12:10:47 [5128] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2018-04-26 12:10:47 [5128] PCDService: Failed to remove key [CacheStatus] in hive [V6{}AcrobatStd-AS2-Win-GM]from cache : 769
2018-04-26 12:10:47 [5128] ALM: _info_: Trial hasn't started, stop the search
2018-04-26 12:10:47 [5128] config: Setting current license to V6{}AcrobatStd-AS2-Win-GM []
2018-04-26 12:10:47 [5128] PCDService: Failed to read value for key [CacheStatus] in hive [V6{}AcrobatStd-AS2-Win-GM] from cache : 769
2018-04-26 12:10:47 [5128] ALM: _info_: Launching Silent Activator .... As the app went into prechrome search.
2018-04-26 12:10:47 [5128] ALM: _info_: Performing Block Check

2018-04-26 12:10:47 [5128] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2018-04-26 12:10:47 [5128] PCDService: No value for key [Subscription] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [Subscription] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: Failed to read value for key [ACT_NOINTERNET] in hive [V6{}AcrobatStd-AS2-Win-GM] from cache : 769
2018-04-26 12:10:47 [5128] PCDService: Failed to read value for key [SERVICE_ONLINE] in hive [V6{}AcrobatStd-AS2-Win-GM] from cache : 769
2018-04-26 12:10:47 [5128] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2018-04-26 12:10:47 [5128] SLCoreService: Could not find license from which to get user data
2018-04-26 12:10:47 [5128] SLCoreService: No value for key [SLRTIME] in user dictionary.
2018-04-26 12:10:47 [5128] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.156 sec)
2018-04-26 12:10:47 [5128] ALM: _info_: ALM_License_SilentValidate return license status: Invalid
2018-04-26 12:10:47 [5128] PCDService: Failed to read value for key [SN] in hive [V6{}AcrobatStd-AS2-Win-GM] from cache : 769
2018-04-26 12:10:47 [5128] config: No licensed serial number found in V6{}AcrobatStd-AS2-Win-GM
2018-04-26 12:10:47 [5128] PCDService: Failed to get enigma data from hive : 519
2018-04-26 12:10:47 [5128] PCDService: No value for key [ExpirationDate] in hive [V6{}AcrobatStd-AS2-Win-GM] in master : 10
2018-04-26 12:10:47 [5128] AMT: License check shows product is unlicensed.
2018-04-26 12:10:47 [5128] PCDService: Failed to get enigma data from hive : 519
2018-04-26 12:10:47 [5128] PCDService: Failed to get enigma data from hive : 519
2018-04-26 12:10:47 [5128] AMT: Try-Buy Base URL overriden by URL from application.xml http://www.adobe.com/cfusion/store/html/index.cfm?event=displayStoreSelectornr=1
2018-04-26 12:10:47 [5128] PCDService: Failed to get enigma data from hive : 519
2018-04-26 12:10:47 [5128] PCDService: Failed to get enigma data from hive : 519
2018-04-26 12:10:47 [5128] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2018-04-26 12:10:47 [5128] AMT: Running in PROV_APP
2018-04-26 12:10:47 [5128] uiswitch: Key Value WorkFlowType [SilentActivator]
2018-04-26 12:10:47 [5128] uiswitch: Key Value LaunchMode [prechrome]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppName []
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppPath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppLaunchPath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppRunningLEID [V6{}AcrobatStd-AS2-Win-GM]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppDriverLEID [V6{}AcrobatStd-AS2-Win-GM]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppLicensingLEID [V6{}AcrobatStd-AS2-Win-GM]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AdobeCode [{AC76BA86-1033-FFFF-BA7E-000000000006}]
2018-04-26 12:10:47 [5128] uiswitch: Key Value DriverAdobeCode [{AC76BA86-1033-FFFF-BA7E-000000000006}]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppAMTPath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppDriverAMTPath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppLicensingAMTPath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppTrialSerialNumber [910187019900823183656113]
2018-04-26 12:10:47 [5128] uiswitch: Key Value ShowEULA [false]
2018-04-26 12:10:47 [5128] uiswitch: Key Value BuyURL [http://www.adobe.com/cfusion/store/html/index.cfm?event=displayStoreSelectornr=1]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AdobeIDCreated [true]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppAMTBkGndFilePath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppAMTLogoFilePath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppAMTLicenseAFAQFilePath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppAMTConnectionFAQFilePath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppRunningLocale [en_US]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppListOfLocales [en_US{|}cs_CZ{|}da_DK{|}de_DE{|}es_ES{|}fi_FI{|}fr_FR{|}hr_HR{|}hu_HU{|}it_IT{|}ja_JP{|}ko_KR{|}nb_NO{|}nl_NL{|}pl_PL{|}pt_BR{|}ro_RO{|}ru_RU{|}sk_SK{|}sl_SI{|}sv_SE{|}tr_TR{|}uk_UA{|}zh_CN{|}zh_TW{|}fr_MA{|}en_AE{|}en_IL]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppProcessID []
2018-04-26 12:10:47 [5128] uiswitch: Key Value ProductID []
2018-04-26 12:10:47 [5128] uiswitch: Key Value ProductVersion [0.0]
2018-04-26 12:10:47 [5128] uiswitch: Key Value Platform []
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppEULAFolderPath []
2018-04-26 12:10:47 [5128] uiswitch: Key Value NoTrial [1]
2018-04-26 12:10:47 [5128] uiswitch: Key Value UpgradeCheckRequired [0]
2018-04-26 12:10:47 [5128] uiswitch: Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership?&source=PCSTHX]
2018-04-26 12:10:47 [5128] uiswitch: Key Value ClaimSource [nag_trial]
2018-04-26 12:10:47 [5128] uiswitch: Key Value RefreshWF [0]
2018-04-26 12:10:47 [5128] uiswitch: Key Value TrialGrace [30]
2018-04-26 12:10:47 [5128] uiswitch: Key Value TrialLeft [30]
2018-04-26 12:10:47 [5128] uiswitch: Key Value ApplicationLaunchMode [LaunchMode_UI]
2018-04-26 12:10:47 [5128] uiswitch: SilentActivator
2018-04-26 12:10:47 [5128] uiswitch: Silent Activator
2018-04-26 12:10:47 [5128] uiswitch: Launched
2018-04-26 12:10:47 [5128] AMT: Product is not activated. Starting ALM launch-time product licensing UI.
2018-04-26 12:10:47 [5128] PCDService: No value for key [ExpirationDate] in hive [V6{}AcrobatStd-AS2-Win-GM] in master : 10
2018-04-26 12:10:47 [5128] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2018-04-26 12:10:47 [5128] PCDService: Failed to read value for key [PDApp_WF] in hive [V6{}AcrobatStd-AS2-Win-GM] from cache : 769
2018-04-26 12:10:47 [5128] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2018-04-26 12:10:47 [5128] ALM: _info_: Entered ALM_NeedANAG
2018-04-26 12:10:47 [5128] ALM: _info_: Exiting ALM_NeedANAG
2018-04-26 12:10:47 [5128] AMT: en_US{|}cs_CZ{|}da_DK{|}de_DE{|}es_ES{|}fi_FI{|}fr_FR{|}hr_HR{|}hu_HU{|}it_IT{|}ja_JP{|}ko_KR{|}nb_NO{|}nl_NL{|}pl_PL{|}pt_BR{|}ro_RO{|}ru_RU{|}sk_SK{|}sl_SI{|}sv_SE{|}tr_TR{|}uk_UA{|}zh_CN{|}zh_TW{|}fr_MA{|}en_AE{|}en_IL
2018-04-26 12:10:47 [5128] PCDService: Failed to get enigma data from hive : 519
2018-04-26 12:10:47 [5128] PCDService: Failed to get enigma data from hive : 519
2018-04-26 12:10:47 [5128] PCDService: No value for key [ReLaunchMode] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [ReLaunchMode] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [EULAFolderName] in hive [V6{}AcrobatStd-AS2-Win-GM] in master : 10
2018-04-26 12:10:47 [5128] EULA: EULAFolderName key not found for license, using default name "Legal"
2018-04-26 12:10:47 [5128] EULA: EULA folder found relative to folder containing licensing AMT folder.
2018-04-26 12:10:47 [5128] PCDService: No value for key [EULAFolderName] in hive [V6{}AcrobatStd-AS2-Win-GM] in master : 10
2018-04-26 12:10:47 [5128] EULA: EULAFolderName key not found for app, using default name "Legal"
2018-04-26 12:10:47 [5128] AMT: Try-Buy Base URL overriden by URL from application.xml http://www.adobe.com/cfusion/store/html/index.cfm?event=displayStoreSelectornr=1
2018-04-26 12:10:47 [5128] PCDService: Failed to get enigma data from hive : 519
2018-04-26 12:10:47 [5128] PCDService: Failed to get enigma data from hive : 519
2018-04-26 12:10:47 [5128] PCDService: No value for key [ADOBEID] in hive [910187019900823183656113] in cache : 519
2018-04-26 12:10:47 [5128] AMT: Running in PROV_APP
2018-04-26 12:10:47 [5128] uiswitch: Key Value WorkFlowType [First_Launch]
2018-04-26 12:10:47 [5128] uiswitch: Key Value ShowEULA [true]
2018-04-26 12:10:47 [5128] uiswitch: Key Value TrialGrace [30]
2018-04-26 12:10:47 [5128] uiswitch: Key Value TrialLeft [-1]
2018-04-26 12:10:47 [5128] uiswitch: Key Value BuyURL [http://www.adobe.com/cfusion/store/html/index.cfm?event=displayStoreSelectornr=1]
2018-04-26 12:10:47 [5128] uiswitch: Key Value LaunchMode [prechrome]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AdobeIDCreated [false]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppLaunchPath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppAMTBkGndFilePath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppAMTLogoFilePath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppAMTLicenseAFAQFilePath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppAMTConnectionFAQFilePath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AdobeCode [{AC76BA86-1033-FFFF-BA7E-000000000006}]
2018-04-26 12:10:47 [5128] uiswitch: Key Value DriverAdobeCode [{AC76BA86-1033-FFFF-BA7E-000000000006}]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppName []
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppRunningLEID [V6{}AcrobatStd-AS2-Win-GM]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppDriverLEID [V6{}AcrobatStd-AS2-Win-GM]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppRunningLocale [en_US]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppListOfLocales [en_US{|}cs_CZ{|}da_DK{|}de_DE{|}es_ES{|}fi_FI{|}fr_FR{|}hr_HR{|}hu_HU{|}it_IT{|}ja_JP{|}ko_KR{|}nb_NO{|}nl_NL{|}pl_PL{|}pt_BR{|}ro_RO{|}ru_RU{|}sk_SK{|}sl_SI{|}sv_SE{|}tr_TR{|}uk_UA{|}zh_CN{|}zh_TW{|}fr_MA{|}en_AE{|}en_IL]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppProcessID []
2018-04-26 12:10:47 [5128] uiswitch: Key Value ProductID []
2018-04-26 12:10:47 [5128] uiswitch: Key Value ProductVersion [0.0]
2018-04-26 12:10:47 [5128] uiswitch: Key Value Platform []
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppPath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppAMTPath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppDriverAMTPath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppLicensingAMTPath
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppEULAFolderPath
2018-04-26 12:10:47 [5128] uiswitch: Key Value TrialExpired [0]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppSerialNumber [910187019900823183656113]
2018-04-26 12:10:47 [5128] uiswitch: Key Value AppTrialSerialNumber [910187019900823183656113]
2018-04-26 12:10:47 [5128] uiswitch: Key Value NoTrial [1]
2018-04-26 12:10:47 [5128] uiswitch: Key Value UpgradeCheckRequired [0]
2018-04-26 12:10:47 [5128] uiswitch: Key Value BonusLaunchCode []
2018-04-26 12:10:47 [5128] uiswitch: Key Value HasSAASBit [0]
2018-04-26 12:10:47 [5128] uiswitch: Key Value ForcedActivation [0]
2018-04-26 12:10:47 [5128] uiswitch: Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership?&source=PCSTHX]
2018-04-26 12:10:47 [5128] uiswitch: Key Value ClaimSource [nag_trial]
2018-04-26 12:10:47 [5128] uiswitch: Key Value HasSubscriptionBit [0]
2018-04-26 12:10:47 [5128] uiswitch: First_Launch
2018-04-26 12:10:47 [5128] uiswitch: PDApp
2018-04-26 12:10:47 [5128] uiswitch: Launched
2018-04-26 12:10:47 [5128] AMT: Licensing has been refused. Application must exit.
2018-04-26 12:10:47 [5128] AMT: Starting Data Collection for SWTag_Init()
2018-04-26 12:10:47 [5128] AMT: DoISOTagging() productCanonicalLEID = V6{}AcrobatStd-AS2-Win-GM;outMappedLEID = V6{}AcrobatStd-AS2-Win-GM, unused =
2018-04-26 12:10:47 [5128] AMT: DoISOTagging() productPayloadCode = {AC76BA86-1033-FFFF-BA7E-000000000006};driverPayloadCode = {AC76BA86-1033-FFFF-BA7E-000000000006}
2018-04-26 12:10:47 [5128] PCDService: Failed to read value for key [] in hive [V6{}AcrobatStd-AS2-Win-GM] from master : 4
2018-04-26 12:10:47 [5128] AMT: SWTag_Init() Tags Arguments ; V6{}AcrobatStd-AS2-Win-GM;
2018-04-26 12:10:47 [5128] performance: AMTObtainProductLicense took 371.206451 ms
2018-04-26 12:10:47 [5128] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-FFFF-BA7E-000000000006}] in master : 10
2018-04-26 12:10:47 [5128] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2018-04-26 12:10:47 [5128] ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\updaternotifications.dll
2018-04-26 12:10:47 [5128] ServiceLoader: Failed to find updaternotifications.dll
2018-04-26 12:10:47 [5128] ALMService: Terminating
2018-04-26 12:10:47 [5128] SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.360321).
2018-04-26 12:10:47 [5128] SLCoreService: Service destruction took 0.9 ms and succeed.
2018-04-26 12:10:47 [5128] ALM: _info_: End ALM
2018-04-26 12:10:47 [5128] performance: AMTReleaseProductLicense took 1.785353 ms
2018-04-26 12:10:47 [5128] AMT: END SESSION.

Report · May 04, 2018

Hello Lumip,

Sorry for the delayed response and inconvenience caused. Asper the description above, Acrobat Standard 11 is crashing on startup, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing any updates and see if this brings any difference.

Try resetting the Acrobat's preferences once and reboot the machine, to reset the preferences, refer to the steps mentioned in the article How to reset Acrobat Preference settings to default.

Make sure that you have installed all the latest and mandatory updates of the operating system. For testing purpose, please disable the startup items and the anti-virus installed and Acrobat is added as an exception in the anti-virus.

If the issue persists, please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat back from Download Pro or Standard versions of Acrobat DC | Non-subscription

If you still experience the issue, please create a test user profile with full admin rights, and install Acrobat and check if the issue is reproducible.

Note: Acrobat 11 is already declared as an end of support product, End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

For detailed information, please refer to End of support for Adobe Acrobat XI and Reader XI

Let us know how it goes and share your findings.

Regards,

Anand Sri.

Report · May 14, 2018

Hello Anand.

Thanks for the feedback.

I used the cleanup tool to uninstall Acro XI. I then installed adobe Acrobat Pro 2017 and chose option for trial or subscription with an intention to use trial. The splash screen comes up and tries to load acrobat then close abruptly before the licence agreement screen comes up to "accept". On Taskmanager I see 2x AcroCEF.exe with different PID's. These processes do not close when acrobat closes. Also what I've noticed is that the when I run Acro Distiller 2017 it says "Your request could not be completed. Adobe Acrobat licence has expired or not activated. think I followed your suggestion with no luck.

Current OS

Microsoft Windows Server 2008 R2 Datacenter.

Report · May 15, 2018

Hello Anand.

Thanks for the feedback.

I used the cleanup tool to uninstall Acro XI. I then installed adobe Acrobat Pro 2017 and chose option for trial or subscription with an intention to use trial. The splash screen comes up and tries to load acrobat then close abruptly before the licence agreement screen comes up to "accept". On Taskmanager I see 2x AcroCEF.exe with different PID's. These processes do not close when acrobat closes. Also what I've noticed is that the when I run Acro Distiller 2017 it says "Your request could not be completed. Adobe Acrobat licence has expired or not activated. think I followed your suggestion with no luck.

Current OS

Microsoft Windows Server 2008 R2 Datacenter.

Kind Regards

Lumumba Pungula

IT Support

[ Personal info removed by Mod ]

Report · May 16, 2018

Hi Team.

Any chance there's new suggestions or possible fix on Adobe Acrobat crash at startup

Report · May 17, 2018

Hello Lumip,

Please use Acrobat cleaner tool to remove all the previous installation of Acrobat 11 and Acrobat 2017 Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat 11 back from Download Pro or Standard versions of Acrobat DC | Non-subscription

If the issue persists, please create a test user profile with full admin rights and check.

Note: Acrobat 11 is already declared as an end of support product, End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

For detailed information, you can refer to End of support for Adobe Acrobat XI and Reader XI

Let us know how it goes.

Regards,

Anand Sri.

Report · May 18, 2018

Hi Anand,

Thanks once again.

Is there an Adobe DC with perpetual licence? I thought it was only subscription on DC.

By the way Acrobat Reader 11 works like a charm and only battling with just Adobe Acrobat XI/2017 app.

Will try the DC option and see what the results are.

Kind Regards

Lumumba Pungula

IT Support

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Report · May 18, 2018

Hi Anand

Please be advised that I have followed your advise with no luck. Even the new admin account does not make a difference.

Kindly advise if there's anything I can try....?

Report · Jul 11, 2018

Hello Lumip,

Sorry for the delayed response and inconvenience caused. If you are still experiencing the issue, I will request you to contact the Adobe technical support team so that they can schedule a remote session and can investigate and assist you in a better manner Contact Customer Care

Thank you so much for your time and patience thus far.

Regards,

Anand Sri.

Adobe Community

Adobe acrobat XI Standar crashing at startup