1 Reply Latest reply on May 23, 2018 4:52 PM by Kevin-Monahan

    Premiere Pro 2018 crashes at launch c000005 error



      both products premiere pro and after effect 2018 crash on the laptop of a user.

      DELL 7510 WIN7SP1 full update

      intel and quadro graphic card m2000m.

      At startup these programs crash and returns the error c0000005 very quickly.

      After a lot of research and update products nvidia (R390 U4 (391.33) WHQL -> driver, bios, ect .. no change.

      The only way for Premiere and after effect to work is to set in the nvidia control panel to use intel integrated card !!!! for this softs

      Could you help me to solve this problem of compatibility between your products and the nvidia certified driver