No they are not closed, that is wrong. The chat option tells you if they are closed with the hours, if available but closed.
The chat and phone option disappears when you select trouble shoot or any of the options for that matter. They have removed it for premier pro. Try it. This is shocking but not surprising.
I'm just a user like you. I have no control over Adobe's web site or their support options.
The offer still stands, though. Post up the details of the issue. It's possible one of us can help you through it.
Dont get me wrong, thank you for trying to help.
However this post isn't about my technical issue, its raising awareness that Adobe have just shafted us by taking away support, and they shouldn't be able to get away with it.
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PM me your Adobe ID and I'll see what's going on. Sorry for the frustration, Maverick.