Being prompted to download Update for Universal Runtime, but unable to complete the process due to error: 0x8024001e

[Isaias923]

Hello Adobe family,

I'm trying to starting my artistic endeavor, but its being stunted due to my technological illiteracy. I have been prompted to install updates so that I can download the creative cloud to my computer, but I am getting a error message from the Windows Installer with the code 0x8024001e. From what I've read on the internert, that code has to do with malware on your computer, but I have Norton, so I think I should be okay in those regards. Anyway, does anyone hae any advice on what I should do, because I am at a loss and am getting a little frustrated.

Thank you,

[John T Smith]

Search http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help

[Govardhan.V]

Did you tried to download the Visual C++ runtime from the link mentioned in the below Help doc?

Visual C++ Runtime 2015 Update

[Isaias923]

I have yes, and that is when I get the error: 0x8024001e message

[Govardhan.V]

Open Run command window and open Services console by running below mentioned command,.

Once you had opened, look for Service named Windows Update.

If the service is not started , start it.  or if the Service is already running. Stop and restart it. Also set start up type as " Automatic"

Then reboot machine once,

Open Service console again and make sure Windows update service is up and running.

then try to install Visual C++ run time again.

Still same ?? let us know.

[Isaias923 · Accepted solution]

Hey! Thank you for the comment. That is very close to what I did. I set my Windows to "Never Check for updates", rebooted, and then downloaded a windows client that scans for anything wrong with the updater, and then updated. Everything is working fine now, thank you so much for your help.