Cannot login the creative cloud

[ngj99678058]

I cannot enter the login section of creative cloud. What's the problem in it?

[kglad]

what exact problem are you seeing?

if you try to login and can't connect to adobe's servers, start here: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[ngj99678058]

But i can't see any login bar or places

[ngj99678058]

Also, the apps down after i can't see any login id bars

[kglad · Accepted solution]

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

if that's what you're using:

1. check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

2. sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[suzanneg1867741]

THIS DOES NOT WORK. If you Google this problem it is all over the internet and there are no solutions provided. Uninstall, reinstall, you name - nothing works. I want to cancel my order.

[Govardhan.V]

If you had already installed Adobe Creative Cloud desktop application , follow below mentioned steps:

Close all Adobe apps if running including Adobe Creative Cloud desktop app.

Windows :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Mac:

1) Right click on Finder icon and  select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library

It will open User Library folder.

3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.

Once you had deleted Opm.db file , relaunch Adobe Creative Cloud desktop app and check.

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Note :

If you need further assistance , please mentioned operating system and its version .  Also the screenshot of Adobe Creative Cloud app where login option is not available  will be helpful.

[suzanneg1867741]

Been there. Done that. Nothing has worked. We had someone on chat earlier today - completely unsuccessful What shocks me is a company as big as Adobe and internationally present cannot have a simple solution for paying customers. I pretty much have no option at this point but to cancel my contract. I will of course be posting my lack of success on their Facebook and social networks as well as on the two blogs I own. This is completely unacceptable. In any case, thank you for the time you took to respond.

I have been told there are other online solutions for far less trouble and cost. Regards to all.

[Govardhan.V]

If possible ,please post screenshot of Adobe Creative Cloud app.