3 Replies Latest reply on Apr 24, 2018 10:22 PM by Vidya Sagar

    Premiere not importing full mp4


      I just updated premiere pro to the latest version and now whenever i import a mp4 file, it says that the video is only a second long. I went and opened the mp4 in vlc to look at it and it has the full 30 min playing, but when i try to import the video it keeps saying 1 frame. I tried to import a different mp4 but i still got the same results. I tried cleaning the media cache but still nothing changes. Everything worked fine until i updated to the newest version.


      EDIT: I tried to import mp4s that worked on previous version of premiere but they too are importing at 1 frame, but mp4s of exported projects import just fine.