3 Replies Latest reply on Apr 29, 2018 8:29 PM by Vidya Sagar

    Program window is black no matter what.

    teemuj Level 1

      So, I was editing a video. Then I saw there's a new version of Premiere. I updated (to this April's update (2018)). After that my program view has been black. And it isn't just a black spot in the video, except if it is frozen to a black spot. I have tried looking other clips, and other stuff, but it stays in black. Audio works perfectly. I haven't done any color grading to the video, so it should not be up to that. If I try to render, it can render 0 frames in about 5 hours. Also, I am having a prompt saying something like

       

      I have no workspace changes, at least any that would be important to me.

      Could someone help me with this issue?

        • 1. Re: Program window is black no matter what.
          Vidya Sagar Adobe Employee

          Hi teemuj,

           

          Sorry for the issue. What is the exact file format & codec of the footage? Please create a new project & check if the issue persists.

          What are the system specifications(RAM, OS, GPU model, GPU driver version)?

           

          Thanks,

          Vidya

          • 2. Re: Program window is black no matter what.
            teemuj Level 1

            Hi!

            I have tried it with another project (with the same video clips).

            Now I tried with older clips (that had no problems). They work. Only those newer clips don't. Weird.

            Here are the details I was able to get (I marked which clip it is to the left-up corner):

            Details.pngdetails 2.png

             

            PC specs are pretty new. (I built this myself 2 months ago)

            Windows 10 Home 64-bit

            Asus GTX 1070 TI

            GPU driver: 391.35

            Intel i7-8700 @ 3.7GHz

            Asus ROG maximus x hero

            Samsung 850 EVO

            Corsair CMK16GX4M1A2400C16 Vengeance LPX 16GB (1x16GB) DDR4 2400MHz C16 XMP 2.0 High Performance Desktop Memory Kit - Black (name straight from Amazon)

            I think PSU or fans don't matter.

            • 3. Re: Program window is black no matter what.
              Vidya Sagar Adobe Employee

              Hi teemuj,

               

              Thanks for the detailed info. Please check if the files are getting imported as Audio only.

              There is a known issue with the current version related to this.

              If possible, share a screenshot of the Premiere Pro interface with us to understand better.

               

              Thanks,

              Vidya.