0 Replies Latest reply on Apr 25, 2018 1:14 AM by stephanieo89696709

    why do open captions make premiere pro shut down?

    stephanieo89696709

      Hi,

       

      There's something that seems to go wrong all the time:

      - Every time I add open captions to the timeline and double click on it to make a new caption

      - When I click on the icon to add a caption I get a message: a serious error has occured that requires to shut down.

       

      This was the case with already 3 different videos, after a while (saving the project for something like 7 times over and over again) the open captions work.

      Does anyone has the solution to make it work the first time?

       

      (I'm working in version 12.1.1)

       

      Kind regards