CoreSync and Typekit not working

[Guest]

Hi,

I am windows 10 user and my CoreSync is not working, I cannot syncing files and I cannot sync fonts form Typekit, I've searched on forum for help and do bunch of things what users say that it helped them but for me problem is still there. The most interesting thing is when users say to delete file under folder Users\<username>\AppData\Roaming\Adobe\CoreSync\Options.tix", that file on my computer does not exist. Why is that?

I also generated a .zip log file, so where can I send it for review?

With regards

Tilen Benda

[benw52584159 · Accepted solution]

Hi Tilen,

I'm sorry you ran into trouble with font sync. I would take a look at our font sync troubleshooting document: https://helpx.adobe.com/typekit/kb/troubleshoot-font-syncing.html

There are a few steps there that usually solve CoreSync issues. If those steps don't help, there are instructions at the end of that document for sending us some diagnostic information so we can dive in further. Please send us an email at support@typekit.com.

Let me know and we'll take it from there.

Cheers,

Benjamin

[Guest]

Hi,

First I'd like to thanks for quick response to Ben and Atul, however your provided links did not solve my issue. So I am sending email at support@typekit.com with link to that thread in forum.

With regards

Tilen Benda