5 Replies Latest reply on May 8, 2018 11:29 PM by Adorobat

    Adobe Acrobat 2015 DC Crashes

    brianm98414271 Level 1

      When doing a fresh and brand new install of the application the program crashes. You'll see it pop up for just a moment and then immediately disappear. In the event viewer here is the error that I'm getting:

       

      Faulting application name: Acrobat.exe, version: 15.6.30306.25331, time stamp: 0x58dbf189

      Faulting module name: Acrobat.dll, version: 15.6.30306.25331, time stamp: 0x58dbf15c

      Exception code: 0xc0000005

      Fault offset: 0x0007e731

      Faulting process id: 0x3d4

      Faulting application start time: 0x01d3dcdb602d49b6

      Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.dll

      Report Id: 3e188628-79dd-43e6-ba57-289cfa7076ae

      Faulting package full name:

      Faulting package-relative application ID:

       

      I have tried using AdobeAcroCleaner and that hasn't resolved my issue. I have also tried to run the program using Administrative rights as well.