CR2 files won't open in PS 19.1.3 on older MacBook

[Sylvia_W]

Been using Photoshop CC forever to open and save Canon RAW CR2 files with no issues on my home desktop iMac. I drag the file onto the PS icon, get a window where I can save the image as a JPG (or TIF etc.), and I save it and then edit the JPG or TIF. Easy peasy.

However, today I updated Photoshop CC to 19.1.3 on my older Mac laptop (MacBook Pro (13-inch, Early 2011) w Intel HD Graphics 3000 384 MB).

I haven't used any Photoshop on this device in a year or more.

Now when I attempt to open a CR2 file on this device, I get the error message "Could not complete your request because Photoshop does not recognize this type of file."

Help! Many thanks.

[Jeff Arola]

What version of macOS are you running?

What model Canon camera are the cr2s from?

If in photoshop you go to Photoshop CC>About Plug-In>Camera Raw, what version does it say?

[Katie Houghton]

Try this help:

Troubleshoot Camera Raw | Photoshop, Photoshop Elements