Need help, footage imports as audio

[lumar90]

I don't speak the premiere language to well but essentially, when I import footage - that is just videos from my phone, some of it comes in as video and others as audio and I'm not sure how or why. I haven't had this problem in the past. Have I missed something in the import settings? I'd appreciate the help! Thank you.

[John T Smith]

Exactly what is INSIDE the video you are editing?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

[lumar90]

Hey John, thanks for getting back to me.

I downloaded the app - also i'm not sure what TREE view is...

here are two files that i imported. One worked, the other did not.

[Kevin-Monahan · Accepted solution]

Lumar90,

Add your vote and comment to the following bug: File import issue – Adobe video & audio apps

Thanks,
Kevin