1 Reply Latest reply on Apr 28, 2018 9:26 AM by carlosz13485882

    Unable to Render

    bradfords60590959

      Hello,

       

      I have Adobe Premiere 2018, and am unable to render my project. The clips are a mix of mov. files from the Black Magic Pocket Camera, and Mpeg 2. clips from a Samsung Cell phone. When I attempt to render I get the error message: Low Level Exception, Error Code 5, Importer Mpeg or type of importer,and when I try to change the setting, I am unable to change the rendering options, the tab is grayed out, and can't be change. How is this corrected?

        • 1. Re: Unable to Render
          carlosz13485882 Adobe Community Professional

          clean media cache, after that delete all 'video previews' and 'audio previews' (something might be stuck there)

          are you able to export ? you don't need to render before just hit export and check if it exports,

          and check on both premiere and media encoder

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