1 Reply Latest reply on May 1, 2018 12:02 PM by twaritar3263062

    unable to use stock images


      I have quite a few images that I have purchased and licenced but when I try to use them a dialog box comes up saying "may not support the file format, a plug in that supports this file format may be missing or the file may be open in another application."  I want to know if I am being charged for these downloads that I am unable to use?  It is very frustrating as I make up a design in InDesign, and then can't use the product after I have already designed it! Please tell me what is going on,, as it is very frustrating! HELP!