5 Replies Latest reply on Aug 7, 2018 8:45 AM by Stan Jones

    "The file is busy, and couldn't be updated"

    beaul30864924 Level 1

      There is a very common error I am receiving while logging footage: "The file is busy, and couldn't be updated".

      This happens to random R3D and sometimes entire folders while trying to write data to the xmp.

      I can't be sure if it is only a RED file problem or not at this moment.

      If the data is written with the error message, it will no longer be there the next time the project is opened.

      Adobe Customer Support says that this is common problem and it will be fixed in the next update. Somehow I highly doubt that.


      Screen Shot 2018-05-01 at 1.59.56 PM.pngScreen Shot 2018-05-01 at 1.59.47 PM.png


      Anyone else experiencing this problem that could help? Adobe is no use.