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As per the issue description mentioned above, you are unable to print to pdf as well as bookmarks action shows blank in Acrobat 9, is that correct?
Could you try following troubleshooting steps:
1- Check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again.
2- If that doesn't work, try repairing Acrobat using repair installation option under Help menu, reboot the machine and check.
Have you tried with another pdf file ( setting bookmarks actions) to check if its not a file specific issue?
Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC
Thanks for the reply!
I'm running Acrobat 9.3.2 (when I check for updates, it says I'm up to date) on Windows 7 (32 bit).
Historically, I would print engineering drawings (11×17) to PDF and their associated parts lists (8½×11).
Then I'd combine them in Acrobat to a single PDF.
After that, I'd do as described above: select all bookmarks, right-click > Properties > Actions tab > Add an action to Execute a Menu Item, then, in the Menu Item box, choose Magnification: Fit Page.
One day, the Menu Item box was empty.
I can still print to PDF from Word and various other programs and I'm still able to Combine in Acrobat without problem. But I use.Actions to Execute a Menu Item, a blank box with "Menu Item" in the top-left shows up.
If I create bookmarks manually, I get the same thing: The bookmarks Action,
I have a laptop that also runs Acrobat 9 on WIndows 7, though it may be 64 bit, and it's still doing fine with the bookmarks. So I have an effective work-around, but it's annoying to have to fire up the laptop to complete a manual. :-)
2 people found this helpful
You need to update to at least 9.5 for it to be compatible with Windows 7.
AHHH.. much is explained!! And it makes 100% sense.. I should have thought of it originally.
And here, my bosses were acting like FINALLY upgrading me from XP to W7 was a favor!
Now I get to check Illustrator, Photoshop, and InDesign. I get the feeling I'll be on Adobe's web site a lot today. :-)