Projects gone

[yannet62617046]

I‘ve deleted the app and signed in the app and all my edits would be there but now that I signed in I didn’t get my edits back and I worked hard on those.

[Sheena Kaul]

Hi Yanne,

Couple of questions here:

* Are you using the same Adobe ID to sign into the app?

* Did you save your work over the CC libraries?

*Please login to assets.adobe.com and check if you're able to find your work there.

We're here to help-just need some more information.

Regards,

Sheena

[tonyharmer]

Yanne

Did you follow Sheena's advice to check on assets.adobe.com and see the projects there?

It can take a little while for the projects to fully sync—I have a lot of projects and have recently added two new devices, so experienced that recently. You could also try giving the servers a "little prompt" perhaps by creating a new project—maybe when that starts syncing it'll accelerate the others (just a guess, but worth a shot).

Please come back to us soon and let us know if your issue's resolved.

[Sheena Kaul · Accepted solution]

Hi Yanne,

You may also Contact Customer Care for more detailed troubleshooting.

Regards,

Sheena