3 Replies Latest reply on Jul 3, 2018 8:22 AM by Adorobat

    Adobe & Outlook 365 Quick Print Issue

    BobbyPower Level 1

      Software: Windows 7 Pro, Adobe Acrobat Pro, Adobe Reader DC, Office 365 Pro Plus

       

      So I have a user with a really odd problem when they attempt to quick print PDF attachments with Outlook 365 Adobe Acrobat Pro Or Adobe Reader DC will open and it gives an error saying "There was an error opening this document. This file cannot be found." The odd thing about this issue is that sometimes it will work and print the attachment but when you try to quick print again it will give that error. Also when I try to quick print multiple emails it will give the same error for each attachment it attempts to print.

       

      The troubleshooting I've done so far is uninstalling each Adobe program one at a time and the issue occurs with both. I've also ran a full repair on Office 365 with no change. Windows 7 & all programs involved are up to date.

       

      I've done some googling and I've found some posts on the forum that mentions this issue but claim that the issue was resolved in a windows update. Any help on this would be greatly appreciated.