2 Replies Latest reply on May 5, 2018 2:57 PM by sharonr66149198

    Syncing Problems

    sharonr66149198 Level 1

      I can't sync my photos from my mobile to my desktop.  I get this message every time I try:

      "Problem syncing with current catalog- This appears to be a duplicate or automatically created backup of your catalog.  As it may not be current sync has been disabled for this catalog.  To make this your sync catalog please relaunch Lightroom and enable sync."

      I've tried relaunching several times and keep getting this non-helpful message.  I can't find any way to access their support online or via phone or chat. 

      Can anyone advise?  Thanks very much.