2 Replies Latest reply on Jun 1, 2018 6:54 PM by ashb21599488

    Lightroom 5 Fails/Drops Out When I Press Import

    xx49093027

      I'm Operating on: macOS High Sierra platform

      The following is what I do/what happens:

      • I open Lightroom 5 and click on “Import…”
      • 'Lightroom quit unexpectedly' message appears and I cannot do anything

       

      This happens each time now. It never use to happen so I don't know why its happening now?

       

      I haven't had issues before, so I'm not sure what might be causing this issue.

       

      I've been through to the Adobe technical helpdesk and they've reinstalled the application on numerous occasions via a direct link to my system but the same issue persists. It also doesn't accept my original product key code?

       

      Can anyone advise? Thanks