Premiere Pro 2018
The video is in 1080p 24 FPS
It just happened again while manipulating a mask and I got an error saying bad_module_info has stopped working.
I've been able to reliably replicate the issue by removing a point on a Lumetri Color Mask with Ctrl-Click. I've also tried clearing the media cache and I checked my PC for memory issues via mdsched
I've had this issue after long working hours, when manipulating masks. You should try to contact Adobe Tech support directly. I suspect a GPU issue, but difficult to say as your specs are more than enough for 1080p encoding/color correcting.
Hi, I am also having the same issue.
All of my equipment and software is up to date.
Mac Pro late 2013 (apple trash can)
Processor 2.7 ghz 12 core intel Xeon E5
Memory 64gb 1866 MHz DDR3
GFX AMD FirePro D700 6gb
Has anyone found a solution to this problem?