3 Replies Latest reply on May 28, 2018 3:30 AM by twaritar3263062

    Free trial - Cancel risk-free within the first month in Adobe Stock

    consultorionazar

      What happens if I don't need the license anymore and I cancel it before the first month ends? How much will you charge me if I do so?
      I want to try the annual plan of 40 standard assets a month.

        • 1. Re: Free trial - Cancel risk-free within the first month in Adobe Stock
          twaritar3263062 Adobe Employee

          Hi Consultorio,

           

          Thanks for reaching out to the Stock team. If you sign up for 40 standard images a month(one-year) plan, the first month will be a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

           

          If you cancel the during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

          For more information, please refer to Legal subscription terms | Adobe

           

          Hope this information helps!

           

          Feel free to update this thread in case of any additional questions.

           

          Regards

          Twarita

          1 person found this helpful
          • 2. Re: Free trial - Cancel risk-free within the first month in Adobe Stock
            shanac42599091

            Hi,

             

            I am new to this and had the same question though I also want to know, what happens to any images I may have downloaded in that time if I cancel during "risk free" period?

             

            Cheers

            • 3. Re: Free trial - Cancel risk-free within the first month in Adobe Stock
              twaritar3263062 Adobe Employee

              Hi Shana,

               

              If you cancel your Adobe Stock subscription during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.

              Also, if you are downloading the images prior to cancelling, the images will always remain in your license history.

               

              Feel free to update this thread in case of any additional questions.

               

              Regards

              Twarita

              1 person found this helpful