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Two versions of Shockwave Flash in Firefox 60.0 64 bit

jdrewf
New Here ,
May 09, 2018 May 09, 2018

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In FireFox 60.0 64 bit add-ons manager Shockwave Flash reports NPSWF64_29.0.0.113.dll and NPSWF64_29.0.0.171.dll I believe this causing Adobe to try and update Shockwave flash constantly and fail each time. If this is correct how do I remove NPSWF64_29.0.0.113.dll Window 10 version 1803 build 17134.38 64 bit FireFox 60.0 64 bit

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_maria_ Adobe Employee
Adobe Employee ,
May 09, 2018 May 09, 2018

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Please go to about:plugins, locate the Shockwave Flash entries and post the path to both versions.

Also, provide the FlashInstall log files saved at the following locations:

  • C:\Windows\SysWOW64\Macromed\Flash\FlashInstall32.log
  • C:\Windows\system32\Macromed\Flash\FlashInstall64.log

Upload the files to cloud.acrobat.com/send (see instructions at How to share a file using Adobe Document Cloud ) or some other file sharing service that doesn't require user login to access.  Post the links to the uploaded files in your reply.

Thank you.

--

Maria

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jdrewf
New Here ,
May 09, 2018 May 09, 2018

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In Response To _maria_

As you requested

Shockwave Flash

File: NPSWF64_29_0_0_113.dll,NPSWF64_29_0_0_171.dll

Path: C:\WINDOWS\system32\Macromed\Flash\NPSWF64_29_0_0_113.dll,

C:\WINDOWS\system32\Macromed\Flash\NPSWF64_29_0_0_171.dll

Version: 29.0.0.113

State: Enabled

Shockwave Flash 29.0 r0

MIME Type

Description

Suffixes

application/x-shockwave-flash

Adobe Flash movie

swf

application/futuresplash

FutureSplash movie

spl

application/x-shockwave-flash

Adobe Flash movie

swf

application/futuresplash

FutureSplash movie

spl

017-6-13+20-9-41.222 [error] 1226 1062

2017-6-12+20-45-12.232 [error] 1223 1053

=O====== M/26.0.0.126 2017-06-13+20-09-13.051 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 FlashPlayerInstaller.exe -install -iv 11

0002 00000011 1

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0006 00001036 Software\Opera Software/Last CommandLine 2

0007 00001036 Software\Opera Software/Last CommandLine 2

0008 00001036 Software\Opera Software/Plugin Path 2

0009 00000014

0010 00000025 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_126_Plugin.exe

0011 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_126_Plugin.exe

0012 00000016 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_126_Plugin.dll

0013 00000024 C:\WINDOWS\SysWOW64\Macromed\Flash\plugin.vch

0014 00000017 C:\WINDOWS\SysWOW64\Macromed\Flash

0015 00000022 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerPlugin_26_0_0_126.exe

0016 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0017 00001106

0018 00001106

0019 00001024 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

0020 00000012

=X====== M/26.0.0.126 2017-06-13+20-09-41.288 ========

2017-6-16+22-9-51.956 [error] 1226 1062

=O====== M/26.0.0.131 2017-06-16+22-09-25.103 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 FlashPlayerInstaller.exe -install -iv 11

0002 00000011 1

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0006 00001036 Software\Opera Software/Last CommandLine 2

0007 00001036 Software\Opera Software/Last CommandLine 2

0008 00001036 Software\Opera Software/Plugin Path 2

0009 00000014

0010 00000025 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_131_Plugin.exe

0011 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_131_Plugin.exe

0012 00000016 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_131_Plugin.dll

0013 00000024 C:\WINDOWS\SysWOW64\Macromed\Flash\plugin.vch

0014 00000017 C:\WINDOWS\SysWOW64\Macromed\Flash

0015 00000022 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerPlugin_26_0_0_131.exe

0016 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0017 00001106

0018 00001106

0019 00001025 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe:32

0020 00000026

0021 00001159 87

0022 00000012

=X====== M/26.0.0.131 2017-06-16+22-09-52.150 ========

2017-6-24+5-27-12.305 [error] 1223 1053

2017-7-12+2-9-47.367 [error] 1226 1062

=O====== M/26.0.0.137 2017-07-12+02-09-22.782 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 FlashPlayerInstaller.exe -install -iv 11

0002 00000011 1

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0006 00001036 Software\Mozilla\NativeMessagingHosts\extensions/Plugins 2

0007 00001036 Software\Opera Software/Last CommandLine 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Plugin Path 2

0010 00000014

0011 00000025 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_137_Plugin.exe

0012 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_137_Plugin.exe

0013 00000016 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_137_Plugin.dll

0014 00000024 C:\WINDOWS\SysWOW64\Macromed\Flash\plugin.vch

0015 00000017 C:\WINDOWS\SysWOW64\Macromed\Flash

0016 00000022 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerPlugin_26_0_0_137.exe

0017 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0018 00001106

0019 00001106

0020 00001025 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe:32

0021 00000026

0022 00001159 87

0023 00000012

=X====== M/26.0.0.137 2017-07-12+02-09-47.667 ========

O====== M/26.0.0.126 2017-06-13+20-09-25.966 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\WINDOWS\system32\Macromed\Temp\{D438ADA1-9A23-45DD-8AE7-3BF41E669707}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox ESR\extensions/Plugins 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00000014

0013 00000025 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_26_0_0_126_Plugin.exe

0014 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_26_0_0_126_Plugin.exe

0015 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_26_0_0_126_Plugin.dll

0016 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

0017 00000012

=X====== M/26.0.0.126 2017-06-13+20-09-29.707 ========

=O====== M/26.0.0.131 2017-06-16+22-09-32.832 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\WINDOWS\system32\Macromed\Temp\{2E3A14DA-1863-4A1C-A165-494B0F1C2D8A}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox ESR\extensions/Plugins 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00000014

0013 00000025 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_26_0_0_131_Plugin.exe

0014 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_26_0_0_131_Plugin.exe

0015 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_26_0_0_131_Plugin.dll

0016 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

0017 00000012

=X====== M/26.0.0.131 2017-06-16+22-09-39.117 ========

=O====== M/26.0.0.137 2017-07-12+02-09-31.192 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\WINDOWS\system32\Macromed\Temp\{0E17CACF-89A3-4DE4-9819-5CDB562B5229}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox ESR\extensions/Plugins 2

0008 00001036 Software\Mozilla\NativeMessagingHosts\extensions/Plugins 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00000014

0014 00000025 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_26_0_0_137_Plugin.exe

0015 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_26_0_0_137_Plugin.exe

0016 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_26_0_0_137_Plugin.dll

0017 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

0018 00000012

=X====== M/26.0.0.137 2017-07-12+02-09-35.315 ========

=O====== M/26.0.0.151 2017-08-08+20-09-58.978 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\WINDOWS\system32\Macromed\Temp\{DEDDD6E0-E3AC-4739-8456-DD9A3DAFE1DC}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox ESR\extensions/Plugins 2

0008 00001036 Software\Mozilla\NativeMessagingHosts\extensions/Plugins 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00000014

0014 00000025 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_26_0_0_151_Plugin.exe

0015 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_26_0_0_151_Plugin.exe

0016 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_26_0_0_151_Plugin.dll

0017 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

0018 00000012

=X====== M/26.0.0.151 2017-08-08+20-10-06.274 ========

=O====== M/27.0.0.130 2017-09-13+02-09-34.580 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\WINDOWS\system32\Macromed\Temp\{40651BEA-4316-414B-BE5F-FB8D801A75DC}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox ESR\extensions/Plugins 2

0008 00001036 Software\Mozilla\NativeMessagingHosts\extensions/Plugins 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00000014

0014 00000025 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.exe

0015 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.exe

0016 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.dll

0017 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

0018 00000012

=X====== M/27.0.0.130 2017-09-13+02-09-38.165 ========

=O====== M/27.0.0.159 2017-10-10+21-09-35.395 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\WINDOWS\system32\Macromed\Temp\{D5505367-5F89-4117-8238-2549470B7BB6}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox ESR\extensions/Plugins 2

0008 00001036 Software\Mozilla\NativeMessagingHosts\extensions/Plugins 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00000014

0014 00000025 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_159_Plugin.exe

0015 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_159_Plugin.exe

0016 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_159_Plugin.dll

0017 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

0018 00000012

=X====== M/27.0.0.159 2017-10-10+21-09-40.524 ========

=O====== M/27.0.0.170 2017-10-17+02-09-31.282 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\WINDOWS\system32\Macromed\Temp\{FBA33280-32D2-4AA8-A144-D5EFDC9858B5}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

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0005 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

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0009 00001036 Software\Opera Software/Last CommandLine 2

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0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00000014

0014 00000025 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_170_Plugin.exe

0015 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_170_Plugin.exe

0016 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_170_Plugin.dll

0017 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

0018 00000012

=X====== M/27.0.0.170 2017-10-17+02-09-39.972 ========

=O====== M/27.0.0.183 2017-10-25+10-09-26.913 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\WINDOWS\system32\Macromed\Temp\{92C2D9FD-D47B-4D82-B626-F4BFEF1985E0}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

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0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00000014

0014 00000025 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_183_Plugin.exe

0015 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_183_Plugin.exe

0016 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_183_Plugin.dll

0017 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

0018 00000012

=X====== M/27.0.0.183 2017-10-25+10-09-39.031 ========

=O====== M/27.0.0.187 2017-11-15+01-09-32.211 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\WINDOWS\system32\Macromed\Temp\{53D4F7EB-489A-4B3A-95C0-344DEB2136D0}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

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0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

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0005 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox ESR\extensions/Plugins 2

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0009 00001036 Software\Opera Software/Last CommandLine 2

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0014 00000025 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_187_Plugin.exe

0015 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_187_Plugin.exe

0016 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_27_0_0_187_Plugin.dll

0017 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

0018 00000012

=X====== M/27.0.0.187 2017-11-15+01-09-36.622 ========

=O====== M/28.0.0.126 2017-12-12+15-09-38.805 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\WINDOWS\system32\Macromed\Temp\{AF8700E1-C74B-435C-9CA4-42874BCC3792}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

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0013 00000014

0014 00000025 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_28_0_0_126_Plugin.exe

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0016 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_28_0_0_126_Plugin.dll

0017 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

0018 00000012

=X====== M/28.0.0.126 2017-12-12+15-09-46.523 ========

=O====== M/28.0.0.137 2018-01-10+00-09-35.879 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\WINDOWS\system32\Macromed\Temp\{51CCF4D8-E8D0-48D0-88BA-EB13D3C37DF6}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox ESR\extensions/Plugins 2

0008 00001036 Software\Mozilla\NativeMessagingHosts\extensions/Plugins 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00001015 C:\WINDOWS\system32\Macromed\Flash\NPSWF64_28_0_0_126.dll 5

0014 00001015 C:\WINDOWS\system32\Macromed\Flash\NPSWF64_28_0_0_126.dll 5

0015 00000014

0016 00000025 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_28_0_0_137_Plugin.exe

0017 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_28_0_0_137_Plugin.exe

0018 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_28_0_0_137_Plugin.dll

0019 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

0020 00000012

=X====== M/28.0.0.137 2018-01-10+00-09-43.946 ========

=O====== M/28.0.0.161 2018-02-06+20-42-35.057 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\WINDOWS\system32\Macromed\Temp\{4B61980A-0658-4E80-918B-607414804C74}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox ESR\extensions/Plugins 2

0008 00001036 Software\Mozilla\NativeMessagingHosts\extensions/Plugins 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00000014

0014 00000025 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_28_0_0_161_Plugin.exe

0015 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_28_0_0_161_Plugin.exe

0016 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_28_0_0_161_Plugin.dll

0017 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

0018 00000012

=X====== M/28.0.0.161 2018-02-06+20-42-39.588 ========

=O====== M/29.0.0.113 2018-03-13+22-09-20.939 ========

0000 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\WINDOWS\system32\Macromed\Temp\{4149273A-DD34-4525-BA80-569051B0A647}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox ESR\extensions/Plugins 2

0008 00001036 Software\Mozilla\NativeMessagingHosts\extensions/Plugins 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00000014

0014 00000025 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_29_0_0_113_Plugin.exe

0015 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_29_0_0_113_Plugin.exe

0016 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_29_0_0_113_Plugin.dll

0017 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

0018 00000012

=X====== M/29.0.0.113 2018-03-13+22-09-24.597 ========

=O====== M/29.0.0.171 2018-05-09+22-30-17.154 ========

0000 00001113 C:\Users\home\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\WINDOWS\system32\Macromed\Temp\{ECBC7209-75F9-4A14-A076-28FB7A501D50}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1 -au 4294967295

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox ESR\extensions/Plugins 2

0008 00001036 Software\Mozilla\NativeMessagingHosts\extensions/Plugins 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00001015 C:\WINDOWS\system32\Macromed\Flash\NPSWF64_29_0_0_113.dll 5

0014 00001015 C:\WINDOWS\system32\Macromed\Flash\NPSWF64_29_0_0_113.dll 5

0015 00000014

0016 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_29_0_0_171_Plugin.exe

0017 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_29_0_0_171_Plugin.dll

0018 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

=X====== M/29.0.0.171 2018-05-09+22-30-23.391 ========

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_maria_ Adobe Employee
Adobe Employee ,
May 10, 2018 May 10, 2018

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In Response To jdrewf

Thank you.  It looks like at least one of the version 29.0.0.113 files was unable to be deleted when Flash Player was upgraded to 29.0.0.171, resulting in Firefox showing both versions and loading the previous version.  Please try the following:

  1. Download the uninstaller posted at Uninstall Flash Player for Windows
  2. Close all browsers and applications that may use Flash Player - if necessary, view Task Manager to identify and close applications
  3. Run the uninstaller downloaded in step 1
  4. Reboot the machine
  5. Launch File Explorer and navigate to C:\Windows\SysWOW64\Macromed\Flash
  6. Make sure it does not contain files with 'NPSWF' or 'Plugin' in the file name.  If there are, delete the files.
  7. Still in File Explorer, navigate to C:\Windows\System32\Macromed\Flash and repeat step 6
  8. After ensuring Flash Player plugin has been completely removed, launch Firefox and navigate to https://get.adobe.com/flashplayer to download the latest Flash Player NPAPI plugin for Firefox
  9. Close all browsers and apps that may use the Flash Player NPAPI plugin
  10. Install Flash Player NPAPI plugin

If there are errors deleting files in step 6 or step 7, post a screenshot of the errors.

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jdrewf
New Here ,
May 10, 2018 May 10, 2018

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In Response To _maria_

Followed all of the step, no NPSWF or PLUGIN found in syswow64\macromed\flash or system32\macromed\flash

downloaded and ran installer

the installer hangs on the Installation will begin shortly (gave it over an hour and a half)

Followed by ADOBE Flash Player could not be installed

checked both syswow64\macromed\flash or system32\macromed\flash no NPSWF or Plugin

Turned off Norton Security Suit and Malwarebytes and retried, same results

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jdrewf
New Here ,
May 10, 2018 May 10, 2018

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In Response To jdrewf

Is there a binary file I can download and install, bypassing the installer?

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_maria_ Adobe Employee
Adobe Employee ,
May 10, 2018 May 10, 2018

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In Response To jdrewf

The offline installer is posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page, in the 'Still having problems' section.

The online installer shouldn't hang that long.  I'd like to review the online installer log files saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs.  Please upload the 2 files to cloud.acrobat.com/send (see How to share a file using Adobe Document Cloud ) and post the link to the uploaded files in your reply.  Please upload the files, instead of posting them in your reply.  Thank you.

--

Maria

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jdrewf
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May 11, 2018 May 11, 2018

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In Response To _maria_

The files you requested

https://files.acrobat.com/a/preview/ca3c80e1-05c0-45fa-98b8-e35898d7660d

https://files.acrobat.com/a/preview/ff62bcf5-f36f-4596-84fd-076f67b1def6

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_maria_ Adobe Employee
Adobe Employee ,
May 11, 2018 May 11, 2018

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In Response To jdrewf

Thank you for providing the files.  I don't see a clear error in them and will forward them to the team that handles the online installer.

--

Maria

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