1 Reply Latest reply on Jul 12, 2018 6:11 AM by Adorobat

    Acrobat DC Freezing When Commenting

    tyj69300680

      I am having a repeatable problem where Acrobat DC Standard freezes whenever I:

      Comment on a document

      Do something else (edit the document, Fill/Sign / Etc)

      Choose the Comment tool again.

       

      Upon choosing the Comment tool for the 2nd time - Acrobat Freezes, must be shut-down, and re-started.

      Occurs on multiple different documents.  Even on freshly created and saved documents.

       

      Windows 10.  Intel 8th gen processor w/ 16GB (so not a memory issue).  Files are not that big.

       

      Anybody have a solution?  This is REALLY annoying.

        • 1. Re: Acrobat DC Freezing When Commenting
          Adorobat Adobe Employee

          Hi Tyj,

           

          As per the issue description mentioned above, Acrobat is freezing when commenting on a pdf, is that correct?

           

          Please try following troubleshooting steps:

          1- Check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again.

          2- Launch Acrobat as an administrator and check if that helps.

          3- Try repairing Acrobat using "Repair installation" option under Help menu, reboot the machine after repair and check.

           

          Also, let us know dot version of Acrobat installed on the machine? You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC

          Is there any error message when Acrobat freezes?

           

          Let us know if you need any help.

          Shivam

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