9 Replies Latest reply on May 16, 2018 9:10 AM by Jeff A Wright

    CS5 won't reinstall, and no diagnostic log files

    daveb47780543 Level 1

      Having wiped and reinstalled my hard drive (Mac OS 10.12.6), I'm trying to reinstall CS5 Photoshop and others. I have the serial number. The installer refuses to open (Error message: '“Install” is on the disk image “Photoshop_12_LS1.dmg”. Firefox downloaded this disk image today at 11:17 from trials2.adobe.com.')

      I've looked for the Adobe installer diagnostic files in /Library/Logs, but there is no Adobe folder or file.

      What might I do next?