1 Reply Latest reply on Aug 28, 2018 10:50 PM by Kona Bob

    Issues activating prodad Mercalli v4 in CC 2018

    donvilc76745641

      Anyone having issues activating Mercalli v4 with Premiere Pro 12.1.1? I'm getting an error message that tells me to check the firewall settings of the program but I can't find any info on configuring Adobe permissions for third party plugins.

       

       

      MacOS Sierra version 10.12.6

      MacBook Pro 15-in (2016)

      Processor: 2.6 Ghz Intel Core i7

      Memory: 16 GB 2133 MHz LPDDR3

      Graphics: Radeon Pro 450 2048 MB

                        Intel HD Graphics 530 1536 MB

       

      It says the license has been activated and the connection was made

      Screen Shot 2018-05-11 at 11.33.33 AM.png

       

      Screen Shot 2018-05-11 at 11.33.17 AM.png

      But this is the message I get when I enter the activation code.

       

      This message is coming up for both the Stabilizer and the CMOS fixer when applying the respective activation codes. I have also contacted Mercalli directly about this problem but any further help would be appreciated.

        • 1. Re: Issues activating prodad Mercalli v4 in CC 2018
          Kona Bob Level 2

          I purchased V4 for Adobe CC a while back (when it first was released).

          I had no problem with installation, but the product did not work correctly.

          It was not really usable. Customer support basically said that yes there were problems with the Premier version and that I should use the V4 SAL product.

          And now, for some time it looks like they no longer offer a V4 plug-in for Adobe, only Edius and Vegas.

          It's a mystery what the problem is, but it seems like the V4 plug-in is at a dead end for Adobe users.

          I should mention that the V4 SAL product works like magic- much better than V2 on difficult problems.

          It's just slower with export & then import of the stabilized clip, but wow, it's worth the time when you need it.

          My current workflow is to continue to use V2 plug-in on the Premiere timeline clips and V4 SAL for the occasional difficult problem.

          Maybe they're working on a V5 plug-in for Adobe for the near future...

          I hope so. It's a great product that I've used for years