Very little info: what OS, which Premiere build (not just 2018)
Please post screenshot of a clip in media info in treeview.
Is this an Elgato recorded clip?
We dont do email here on the forum.
If you do not respond back there is no point in posting in the first place.
I didn't know about the email part this is my first time encountering a problem I cant fix so I came her for help.
yes the clip is recorded from legato for gameplay and it is only the legato recorded ones\
as for the premier build I don't have any "other versions" like cc 12.1 or cc 12.0.1 downloaded it is just the normal 2018 build that I update every time. Recent update for it was April 3
my OS build for the windows system is 16299.431......I'm not sure if that is the case because I've had this computer for a while and this is the first time this problem has occurred
My operating system is windows 10. That is what my pc came with
There is a known issue with Elgato clips.
You will have to wait for a fix or revert back to previous version.
If you go into the CC app and twirl down next to Open you will find other versions.
The Hand break app worked thank you very much. I thank both of you for the help