1 Reply Latest reply on Jun 8, 2018 9:28 AM by Akash Sharma

    CRASH during backup

    alan5

      LR classic CC 7.3.1 crashes during backup as soon as the  the "checking Catalog integrity" phase of backup is under way.  I have reinstalled LR and nothing changes.

       

      Anyone with suggestions?

        • 1. Re: CRASH during backup
          Akash Sharma Adobe Employee

          Hi Alan5,

           

          Sorry that Lightroom Classic CC 7.3.1 is crashing when you attempt to backup a catalog.

           

          Are you on Windows OS or MAC OS, this is a known issue on MAC OS.

           

          When backing up your catalogs on MacOS, Lightroom Classic doesn't compress (zip) catalogs that have a file size less than 4 GB. As a workaround to this issue, manually compress the backed up catalog files. Compressed files take up less hard disk space. By default, Lightroom Classic saves backed up catalogs to the following location on macOS:

          /Users/[user name]/Pictures/Lightroom/[catalog name]/Backups

           

          As you've mentioned that the app is crashing, could you please provide us the crash report so that we may diagnose it? Refer Submit a crash report for Adobe Photoshop and Lightroom

           

          Thanks,

          Akash