premiere will only open .mov toonboom files as audio

[leoo73904312]

Hello,

I'm using Premiere Pro CC 2018 and the problem is that i am trying to import files (.mov) from toonboom harmony but it only opens as a audio file in the timeline.

Interesting, that Premiere opens .mov files from Maya. I do have my Quicktime updated, as well as VLC and other codecs.

However, the same .mov file froom toonboom work fine in the Premiere at my University, but it will not open at home.

Please, any help will be appreciated.

[John T Smith]

MOV is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

[juanmario]

See this comment for more information:

Future versions of Premiere Pro will no longer support Quicktime 7 era formats and codecs

[kulpreet singh · Accepted solution]

Hi,

Our engineering team is aware of this issue and we are working on a fix.

Please refer to this link for the workaround and add your voice here.

Thanks,

Kulpreet Singh