Hi, can anyone help? I´m going crazy with the last premiere update, when I import or reconnect any media file ( I´m working with .mp4 at the moment/ mac machine) it is unable to import the full audio and video files, it just imports the audio. But it is ramdom, it doesn´t happen in all the video files... Anyone with this problem? any solutions? I´ve tried to delete the cache and also I´ve changed the footage folder's name, but it is not working... Help!
Your files are likely no longer supported so they need to be transcoded.
Check the workaround in the following document: Dropped support for Quicktime 7 era formats and codecs
Sorry for the inconvenience.