5 Replies Latest reply on May 17, 2018 6:14 AM by Deltadawn

    Photoshop Elements 13

    Deltadawn

      A friend has Elements 13 on Windows 7 professional.

      A week ago, she installed Elements 15 - but was still using 13.

      Yesterday, when she went on the computer, she clicked the desktop icon for Elements 13.

      A window opened from Adobe, saying there were updates to be installed.

      She never bothered with them previously, but decided to do so this time.

      After she did that, she clicked on the icon to open Elements 13.

      The inserted image came on. It does so now every time she tries to open 13.

       

      She bought a new computer three years ago, and the techie also put Elements 13 on, and registered it.

      She has never had any problems with it until now.

      He did not leave the registration number with her.

       

      Please can you help.

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        • 1. Re: Photoshop Elements 13
          hatstead Adobe Community Professional

          If the software was registered, you should be able to retrieve the registration number in your Adobe account.

          Adobe Licensing Website | Serial numbers, orders, and accounts

          • 2. Re: Photoshop Elements 13
            VipinGupta Adobe Employee

            If you had signed-in and used your serial key even once on any system, then you should be able to find the serial key in your adobe account dashboard as well.

             

            Please login to Adobe.com with the same ID, that was used to sign-in and register your product, then go to Manage Account, where you should see a tab named as 'Plans and Products', there you should see a link saying 'View My Products', here should get the list of serial keys that you had associated with your Adobe ID.

             

            Thanks

            Vipin

            • 3. Re: Photoshop Elements 13
              Deltadawn Level 1

              Unfortunately, my friend called on her computer man for anything she needed.

              Now, he seems to have vanished, so she can't contact him regarding the  registration or serial number.

               

              What really puzzles us, is why should this happen when she has been running 13 for one year with no problems whatsoever . . . oh, except for one thing. She did not have a clone tool on her Elements 13 program. Nobody on the 'Photoshop Elements and more' forum seems to know why that is.

              • 4. Re: Photoshop Elements 13
                hatstead Adobe Community Professional

                Deltadawn  wrote

                 

                Unfortunately, my friend called on her computer man for anything she needed.

                Now, he seems to have vanished, so she can't contact him regarding the  registration or serial number.

                 

                 

                You  really don't need a computer guru for this purpose. Save your money. If your friend is not able to follow the instructions to log on to the Adobe site, perhaps a kind high school student can help her.

                • 5. Re: Photoshop Elements 13
                  Deltadawn Level 1

                  You obviously did not fully digest my original question.

                  If you read the last three lines . . . . 

                  She bought a new computer three years ago, and the techie also put Elements 13 on, and registered it.

                  She has never had any problems with it until now.

                  He did not leave the registration number with her.

                   

                  And - he must have used another email address, and not hers.

                   

                  And - we would still like to know why this has happened after three years of use.