Our organization has a leave request form that uses the Adobe Livecycle Workspace to assign tasks and send emails to the user and their supervisor.
After the user completes the form, the supervisor receives an email alert saying they have a form ready for approval, and the email includes a hyperlink that pulls up the form in the workspace so they can approve it.
I have a couple of users experiencing an issue where when they click on the hyperlink in the email, it takes them into the workspace but then it just lands on a blank screen and doesn't load anything.
However, if they open the workspace normally and go to their To-Do list, they can access the form and complete it from there.
The Adobe Livecycle Workspace is driven by Flash Player, so that's why I'm posting it in this forum.
Here's what we've already tried.
Here are the specs of what the user is using to try and open this
Long story short, you're probably going to need someone that actually worked on the application to troubleshoot it.
Since the application works when you navigate to it directly, it's probably not a Flash Player problem.
My guess is that it goes something like this:
That process is breaking down somewhere, or there's a bug in the application itself that's causing the white screen to be displayed.
Thank you for the response Jeromie.
I was able to set one of the parameters it passed to the URL and got it to work correctly in IE.