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Hello Adobe team,
When I try to download adobe flash player, after i click "allow to run" it comes back with an error message. I have tried several times...can you help? I am on windows 7 and tried installing using Chrome and explorer.
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Hi,
To troubleshoot the error, I'll need to get the installation log files, Adobe_ADM.log and Adobe_GDE.log. The files are saved at:
Note: The AppData and Local Settings directories may be hidden see Show hidden files/folders (Windows 7 and above) or Display hidden files and folders (Windows XP) to view hidden folders.
Upload the files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.
As an alternative, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, however, please do upload the files so that we can troubleshoot the failure with the online installer.
Thank you.
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Maria