did you reset preferences by deleting the preference files?
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
Yes, I've tried those all.
A 2nd machine just installed Windows 10 Update 1803, and now Animate is crashing on it too. I'm now pretty sure the crash is due to a change with Windows 10 update 1803.
I'm 1803, too.
But there was no problem.
Whether the system is automatically upgraded to an open state.
Second, 1803 do not know why some people do have this problem.
General download full version of the WIN10 ISO, new installation will not be the problem.
and the temporary solution is to modify the registry.
Some people's computer 1803 cannot display the correct memory can cause Adobe software to not open.
But I don't suggest.
Because this error may be caused by other software conflicts.
So I recommend downloading the latest WIN10 1803 ISO,
After reinstalling, leave the system default service
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
2 people found this helpful
We have heard from other users as well affected by the latest Windows update. If you would like us to investigate, please send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation. To send a private message, click my name and use the Message button.
I am bumping this up as this is not yet resolved. The solution to roll back to an earlier version of Windows is not an option for me as it introduces security issues.
I just received an e-mail from the Adobe support team that they marked my issue as resolved, when it is not. I am extremely disappointed with the Adobe team right now as it has been a week already with no proper resolution.
This was a known issue for at least a week and today I had hours of online chat support attempted diagnostics?
FFS sake Adobe - you're better than this....
Disappointed that this issue is still floating around after a week. I've spent few hours with live remote support only to be shot down by agent saying that this is Windows problem.
Rolling back to an earlier version of Windows is not an acceptable solution. It's a lazy way of saying I don't want to deal with this and throwing issue to third party. Rubbish.
FFS. I expect something better for the cost that Adobe is charging us. That's a good week of not being able to use something that I've paid for.
Still not resolved, and Support Chat has been closed the entire week.
This is unforgivable, Adobe.
The team is unable to reproduce this issue. We have shared the crash dump files with them. Unless the team can reproduce and understand what's going on, this is going to take time. We are doing our best to assist them.
Meanwhile, if you are OK with being contacted for your crash dump files, please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my picture and use the Message button.
Bump. Still unresolved and support chat still closed for about a week now.
Any news regarding this problem??? I have the same thing. Tryid all the solutions above nothing seems to work.
None of these solutions are working and it's days later...
I went back to the last windows 10 build, and it started working again.
If someone wants to do it go to your settings/update & security/Recovery/
And do to the last windows build.
Thanks, Amitz. I might have to give that a try. I really need to work on some old flash animations! I'm in the process of upgrading all of my old low-res cartoons into at least 1080p 30FPS. But I've been blocked from all of my flash files for more than a week because of this windows bug.
I'm not having this problem.
But I also want to help people.
Now I've collected some methods.
But I don't know if it works.
Because I don't have any problems with my 1803.
Locate this folder and delete the cached file
Delete update files
It's best to replicate elsewhere.
To prevent errors.
This is Photoshop processing.
New DWORD (32-bit) value
Change the value name to OVERRIDEPHYSICALMEMORYMB
Numeric value set to 2000 (decimal)
3,Reinstall the video driver
Also check for additional hardware drivers.
Try to use the latest drivers
4,Download . NET Framework
After installation, turn on system update
5.Check the WIN10 version.
If it is a preview version.
Proposed change to official version.
Turn off preview updates.
Update only the official version.
is to reload the system,
I found someone with the same problem.
The best solution after testing is to reinstall the system.
The update will not be a problem after reinstalling the system.
Reason is not in a new version of the system.
The reason exists in an older version of the system.
It is difficult to realize the normal use of the software without deleting the old system.
This is a problem for Microsoft WIN10.
Are you kidding me? Full system reinstall is not a viable solution.
And no, this is Animate/Flash not Photoshop.
I am also the person who has the question to ask the answer,
Not Adobe employees.
1803 not only affected the ANIMTECC,
Including all the software,
For example: CAD, all Adobe software, sai
I've just come to the conclusion.
Reinstalling the system is the best way.
Because 1803 has a new kernel.
Previous version of the conflict with him.
I'm just telling you the answer I got.
I actually have a lot of problems and I haven't got Adobe's answer yet.
Can you try the following and let us know if it helped?
- Install Adobe Animate CC on a new user account on your computer
- If you get an DLL error message, install the DLL mentioned from the Microsoft site.
Hi. Already did that with Tech support over a week ago, it didn't work.
This is the DLL causing the crash:
Unfortunately it can't be messed around with (replaced, renamed, etc) even with administrator access, even on Safe Mode due to system permissions.
Are any of the of the suggestions on this page of use?:
Also, I saw a post from someone who was on a secure network, and using VPN solved the issue for them. Have you tried opening Animate at home as well as at work?
Thanks Colin. I checked the link you sent, but I don't want to manually mess around with my registry because chances are, I might break something.
For sure Windows Update 1803 changed ucrtbase.dll because the version number changed after Windows update. It's highly probable that the problem is related to this.
Rolling back to a previous version of Windows is not an option because it introduces security flaws - and may break other stuff that's currently working, something I'm not willing to go through.
How about the trying it at home, or using a VPN?
I really have to say.
This is because your system is corrupted after update 1803.
Any fixes and modifications to the registry, even if it can be resolved, will have problems.
I know it's annoying to reinstall the system.
But this is the only way to make the system normal.
Reinstall the system and update 1803.
This time version 1803 will be very useful, without errors.
Use rollback, or use 1709 to upgrade to 1803,
It's still going to be a problem.
You stubbornly modify system files.
You can right-click the file.
Add your user name to the internal
and select "Full Control".
After setting, you can replace the change DLL.
But I don't think it will solve the problem.
Colin, already tried that, no dice.
Chenjil re: full reinstall -> No. And my system isn't corrupt.
I can't edit permissions either, everything is grayed out.
Check to see if you have the highest administrator privileges.
The few people I know who insist on not reloading the system finally have to choose to reinstall.
The 1803 update of WIN10 in April was indeed disappointing.
About the gray button.
right mouse button
Enter your current username search
Determined after the find.
Go back to the previous step.
The owner becomes your username and closes the window.
Open again to this window.
Select to disable all inheritance.
Then select Add.
Add your account. '
And then complete control can be chosen.
Okay. I was able to take full control of ucrtbase.dll, I then replaced it with another copy of ucrtbase.dll from another machine I had that I backed up before upgrading to Update 1803, but it still did not work. Animate CC is still crashing on startup. I have since restored the original copy of 1803's ucrtbase.dll.
Thank you for trying and letting us know. I will let the product team know of your observations.
Yes, I don't think fixing or changing files can solve the problem.
However, it is difficult to repair the system without reloading it.
You can try the other.
Cortana internal input Control Panel open.
Network and Sharing Center
Right-click the network card you use
and then reconnect or reboot'
Then go to Microsoft to download Visual studio
This is the link
Select a Personal free edition
Install it and let it update.
Actually use it because he has the complete system support Library.
We don't use this software,
Instead, install the update support library.
After installation, you do not need to run it.
Updating in the system
Check system Updates
18.104.22.168 and 22.214.171.124 are Microsoft introduction LEVEL3 DNS
Can resolve not to download some updates
It's not necessarily effective, but you can try it.
If you encounter a network problem, remember to change the DNS back to the default
Preran, my ticket on this issue was abruptly closed last week even though it was not solved. I've been trying to re-open my ticket, but, it is almost 2 weeks now and Adobe Support Chat is appearing as closed to my account daily. What's going on?
Hi there. I have the same issue with my PC at work. I have the same version of Windows 10 and I use the CC when I am working at home with the same subscription and the same Windows 10 update and it works just fine there. Yes I can also VPN to my home PC and work from there but I would prefer my work PC to also work.
Hi Preran. I am part of the unluky having this problem.
Here is my event log is this can help.
Faulting application name: Animate.exe, version: 126.96.36.199, time stamp: 0x5a25e825
Faulting module name: KERNELBASE.dll, version: 10.0.17134.1, time stamp: 0x701ca188
Exception code: 0xe06d7363
Fault offset: 0x000000000003f218
Faulting process id: 0x15b6c
Faulting application start time: 0x01d3f81a4d06a01a
Faulting application path: C:\Program Files\Adobe\Adobe Animate CC 2018\Animate.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 7da11719-e70f-4cbc-8a85-9926f5fedfd0
Faulting package full name:
Faulting package-relative application ID:
<Provider Name="Application Error" />
<TimeCreated SystemTime="2018-05-30T13:30:08.668317600Z" />
<Data>C:\Program Files\Adobe\Adobe Animate CC 2018\Animate.exe</Data>
Are there any problems with other software?
This error is probably the same as anyone else's 1803 problem.
Update patch Incomplete or error
causing system corruption.
Error display, memory problem.
The software cannot read memory,
Thus automatically shut down, or some software cannot fill in the password, and the Chat tool shuts down automatically etc.
We recommend that you reinstall or reset.
Time has passed so long.and rarely solved.
is also in the Windows update.
Click OS Generation Information
What is the operating system version?
Not version, but OS version
If it's 1803,
Should show 17134.81
I read your message.
Your problem is version 17134.1.
This is the issue version.
1803 there's a new patch.
After the update, 17134.81 doesn't have these problems.
We have shared all the log files with the product team, but they have been unable to reproduce the issue at their end.
They are working with Microsoft to figure what the problem could be as this looks like something that is OS related. Please stay tuned for updates.
If you are OK with going back to the previous version of your OS, then you can do that temporarily until a solution is available.
In the Windows Update,
Click to see Update history.
Click Uninstall Update.
In the Program uninstall window.
After you restart the system after the operation.
Check for updates again in Windows Update.
2 people found this helpful
It is most definitely OS-related. This problem is happening to me on 2 different machines, on my 2nd machine, it happened directly after installing the latest Windows update, so I'm sure that is what is causing it.
Unfortunately, rolling back is not an option for me.