4 Replies Latest reply on Sep 15, 2018 8:06 PM by danjng

    Video export fails

    bergjet

      I use Classic CC 7.3.1 on a Mac with macOS 10.13.4. I also have videos in mp4 format among the photos. They can't be exported. It says "1 Export file" in the upper left but nothing else happens.

        • 1. Re: Video export fails
          Akash Sharma Adobe Employee

          Hi bergjet,

           

          Sorry that you're unable to export .mp4 videos from Lightroom 7.3.1.

           

          Could you please let us know the size of the video file you're trying to export? Also, please check that Quicktime on your MAC is updated to latest version.

           

          Thanks,

          Akash

          • 2. Re: Video export fails
            bergjet Level 1

            The Video Size: 45 MB

            Quicktime Version 10.4 (928.13)

            macOS: 10.13.4

             

            Regards

            Martin

            • 3. Re: Video export fails
              bergjet Level 1

              It's the same with Lightroom 7.4

              • 4. Re: Video export fails
                danjng

                I'm seeing the same behavior in 7.5 Release.

                 

                I am trying to export a 28.1MB MOV file to MP4, and it just sits there forever.

                 

                I checked the system.log and found the following if this helps...:

                Sep 15 23:00:47  Adobe Lightroom Classic[34538]: assertion failed: 17G65: libxpc.dylib + 75013 [0BC7AD67-671D-31D4-8B88-C317B8379598]: 0x89

                Sep 15 23:00:48  Adobe Lightroom Classic[34538]: objc[34538]: Class FIFinderSyncExtensionHost is implemented in both /System/Library/PrivateFrameworks/FinderKit.framework/Versions/A/FinderKit (0x7fff98716c90) and /System/Library/PrivateFrameworks/FileProvider.framework/OverrideBundles/FinderSyncCollab orationFileProviderOverride.bundle/Contents/MacOS/FinderSyncCollaborationFileProviderOverr ide (0x141b37cd8). One of the two will be used. Which one is undefined.

                Sep 15 23:00:49  Adobe Lightroom Classic[34538]: BUG in libdispatch client: kevent[mach_recv] monitored resource vanished before the source cancel handler was invoked

                 

                 

                 

                Please help!!!!