3 Replies Latest reply on Sep 4, 2008 9:49 AM by Captiv8r

    full motion captivate web preview screen goes red

    markgod5
      Hello,
      When I attempt to preview a full motion recording (approx. 11 1/2 minutes) 30 swf slides...in the web browser or via just viewing the project itself....the screen goes 'red' about 3/4 of the way thru...the audio portion continues to run OK......any thoughts anyone?
        • 1. Re: full motion captivate web preview screen goes red
          Captiv8r Adobe Community Professional & MVP
          Welcome to our community

          Should we call you Mark or God5?

          This is a known issue. It happens with Full Motion clips. Basically what you are seeing is resource depletion on the PC. As each clip loads, the previous clip remains.

          Virtual memory exhausts itself and well, you just see red.

          The bottom line is that Captivate was never designed to be a full motion capture tool. It has made strides in that area, but there is still room for improvement.

          And for what it's worth, I saw a similar post over in the Camtasia Studio forums a few days back. So it isn't limited to Captivate.

          Cheers... Rick
          • 2. Re: full motion captivate web preview screen goes red
            markst28
            Greetings,
            My captivate exe output screen goes red (and then stays red for subsequent slides) when changing from slide 205 to slide 206 (of 296) neither of which contains video. The output is 1024x768 pixels, and there are some bits of video on other slides.

            Is there any known workaround somebody?! (I'm using Captivate 2, is this 'feature' fixed in 3??)

            (Playing the corresponding swf output file also displays red, and then crashes IE, so that's no good. Oh, and a Button on slide 4 refuses to display on top and thus remains hidden - if that's a sign of impending failure!)
            • 3. Re: full motion captivate web preview screen goes red
              Captiv8r Adobe Community Professional & MVP
              Welcome to our community, Mark

              As you have appended your question into an existing thread, are we to assume you have actually read through the thread? If so, you should know why this is happening.

              You say that the slides in question contain no video. However, I'm thinking that maybe you are confused. Normally the issue occurs when you have created the project using "Full Motion" mode. And that means video. (I thought perhaps you may be considering only .FLV to be "video".)

              You have another issue at play here and that's the overall size (in number of slides) of your project. At 1024x768, it's really (IMNSHO) too large physically as well as being too long by virtue of number of slides. Normally I recommend 50-65 slides as a very broad and general upper limit for a Captivate movie.

              I don't believe there is anything in Captivate 3 that addresses the issue of the RSOD. Then again, I never claim to know all there is to know about anything and I learn new things every day!

              Cheers... Rick