Buyers in our procurement department use Adobe Acrobat Pro DC 2015 Classic as well as 2018 Continuous to open and edit PDFs. Many of them are reporting problems with Adobe Acrobat Pro. We have one gentleman in particular who is very affected for some reason and we're struggling to figure out why. We've scoured the web to find a solution for him , but sadly, we haven't been able to find a fix.
He gets a lot of different errors with Adobe Acrobat, here are the known variations:
Our troubleshooting so far has consisted of:
At this point, I am thinking maybe we need to find a different PDF editing program (if that even exists), but we simply cannot go without Adobe Pro because he needs to be able to edit PDFs to do his job. Does anyone have any suggestions about what to try next? He gets them daily, multiple times a day even, when just trying to open/view scanned image PDFs. There is nothing out of the ordinary that I can see about the PDFs he's trying to open. I can open them fine on a free version of Adobe Reader.
We see this error with some of our users but not as a widespread issue. Currently we are investigating if it has to do with the source of the PDF files (from a PDF printer or other 3rd party software) that may follow the PDF standard at a different level of strictness than Adobe.
Currently on 2018.11.20035, I will try and get 2018.11.20040 installed on our "problem-machine" to see if it fixes/changes things.
It would indeed be nice to get some feedback from Adobe on this issue, I see another question unanswered dating back to january 2018.
trying 2018.11.20055 now to see if things have improved.