12 Replies Latest reply on May 19, 2018 8:11 AM by Karl Heinz Kremer

    Cannot Delete Remnants of Acrobat DC

    gregh86767784

      Help!  Microsoft Windows updates fouled up my Adobe products.  I have restored Windows to an earlier build, and was able to reinstall Creative Cloud desktop.  However, even though CC Desktop shows Acrobat DC as "installed," it's not.  It's been removed and the registry has been cleaned, but CC Desktop still shows it.  If I select "Uninstall" from the Desktop it gets to 1% complete and then stops.  I can't reinstall it without first uninstalling it, yet there's nothing else to uninstall.  AcroCleaner2015 doesn't work either - it doesn't even give me an Acrobat DC option to remove.  Can anybody help?  It's been over 24 hours since I was able to do any actual work!  Thanks in advance.