Converting files not working

[simona36838526]

I have bought the Adobe converter package, but when I try and convert it is asking me to buy the product, so when I press the subscribe button, it says I already have the product. I know that, so why won't it let me convert files?

[Adorobat · Accepted solution]

HI Simona,

As we have checked the account information using the email address you are logged into the forums, we see that you have an active subscription of Adobe Export PDF. Try accessing Export PDF services online via : https://cloud.acrobat.com/exportpdf  or through the desktop application Adobe Acrobat Reader DC which you can download from here: Adobe - Adobe Acrobat Reader DC Distribution

Also, make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

You may refer to the following forum thread discussing similar issue: my export pdf subscription renewal is not allowing me access

For further troubleshooting you may refer: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if you need any help.

Shivam