Re: Creative Cloud installer crashes while install

Report · May 21, 2018

totally tried all the provided »solutions«, restarted a bazillion times, repaired permissions and file structure, used a new admin account but nothing helps. i don't want to do a new install of my OS! plz!

Report · May 21, 2018

(Branched out as a new discussion)

Hi Convenatz,

Do you also have a machine with Mac OS 10.11.6 ? If yes, then did you try downloading the file given in the 'Solution 1' over here: "Failed to install" error received when installing Adobe Creative Cloud desktop app" ?

Please try downloading the app from the given link and see if that helps.

If you are on a different version of Mac operating system then please share the version of it with us.

As you have mentioned you have already tried multiple troubleshooting steps and it didn't help, I would suggest performing a manual cleanup of the Creative Cloud desktop app from your machine by following the steps given here: illustrator reinstalling free trial 1 day old!

After this download the Creative Cloud desktop app using the direct download links given here: Download Creative Cloud desktop app, and share the results.

Awaiting your response.

Report · May 29, 2018

No luck so weird. I even erased my hard drive and reinstalled Yosemite. CC still won't install. It flashes and then just disappears.

On Monday, May 21, 2018, 5:55:35 AM EDT, Bani Verma <forums_noreply@adobe.com> wrote:

Creative Cloud installer crashes

created by Bani Verma in Creative Cloud Download & Install - View the full discussion

(Branched out as a new discussion)

Hi Convenatz,

Do you also have a machine with Mac OS 10.11.6 ? If yes, then did you try downloading the file given in the 'Solution 1' over here: "Failed to install" error received when installing Adobe Creative Cloud desktop app" ?

Please try downloading the app from the given link and see if that helps.

If you are on a different version of Mac operating system then please share the version of it with us.

As you have mentioned you have already tried multiple troubleshooting steps and it didn't help, I would suggest performing a manual cleanup of the Creative Cloud desktop app from your machine by following the steps given here: illustrator reinstalling free trial 1 day old!

After this download the Creative Cloud desktop app using the direct download links given here: Download Creative Cloud desktop app, and share the results.

Awaiting your response.

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Report · May 30, 2018

Sorry that the issue is still not resolved, can you please reach out to us via phone or chat here? Contact Customer Care.

Our product and tech experts will be able to help you out best! as they can hop on a remote session to troubleshoot this further.

Also refer to: Contact Support FAQ: Unable to reach support through the "Contact US" link

Let us know if you have any questions.