Could you please share the platform details?
Also could you please use the adobe log collector tool to collect logs and check if there are any errors that you can share with us?
Adobe Log collector tool download link: Log Collector Tool
There is plenty of free space on the hard drive and as far as I can make out the computer meets the minimum requirements.
I am on windows 10 home version. I have used the log collector tool and got the log files but cannot open them because everything is a GZ file which I dont know how to open at the moment. Can you recommend which of the many apps available would be best to
Please excuse if I dont reply straight away - i really need to try and get some work done in between trying to solve computer problems!